Facilities management

scottalanmiller

Why wouldn't a basic ticketing system work for this? OSticket or something similar may be viable.

I would think that that would work just fine.

Or check out @sodium SodiumSuite is going to be deploying an updated helpdesk shortly.

scotth

I'll check these out. Eventually, I'll need to arrange for support. I'll be more about rolling it out, configuring & troubleshooting. Operations & issues, will be an operational function unless.... Well, you get the picture.
Thanks

scottalanmiller

@scotth said in Facilities management:

I'll check these out. Eventually, I'll need to arrange for support. I'll be more about rolling it out, configuring & troubleshooting. Operations & issues, will be an operational function unless.... Well, you get the picture.
Thanks

osTicket you deploy and manage yourself. SS is fully hosted so you just "turn it on".

scotth

I've seen many posts about Sodium Suite. Is / will there be a charge for the product and / or hosting? I don't have an issue with this, I just need to know when evaluating.

scottalanmiller

@scotth said in Facilities management:

I've seen many posts about Sodium Suite. Is / will there be a charge for the product and / or hosting? I don't have an issue with this, I just need to know when evaluating.

It's free, and hosted.

scotth

Wow. How does that business model work?
Remember, I'm IT. I are not two smot

scottalanmiller

@scotth said in Facilities management:

Wow. How does that business model work?
Remember, I'm IT. I are not two smot

Same way as all of the other software like that, ads or enabling buying products through it.

scottalanmiller

Look at Wave Accounting, for example.

scotth

Cool,
Thanks

scottalanmiller

@scotth said in Facilities management:

Cool,
Thanks

There are a lot of monetization ideas being kicked around. But the obvious one that isn't in any way secret is that the system will almost certainly have a software and tools marketplace built in with automated deployments. So, for example, why buy your AV from someone else, when you can support your favourite hosted application AND get the deployment handled for you.

Easy monetization as most companies need some basics like AV, Office suite, etc.

scotth

Asset / change tracking & management has been moving up the priority ladder.
To much to track, too little time, too many cooks <<-- left out the r--->>

scottalanmiller

@scotth said in Facilities management:

Asset / change tracking & management has been moving up the priority ladder.
To much to track, too little time, too many cooks <<-- left out the r--->>

SS will be perfect for that. Very basic and limited today, but new features every few days.

dbeato

@scotth said in Facilities management:

Asset / change tracking & management has been moving up the priority ladder.
To much to track, too little time, too many cooks <<-- left out the r--->>

We are reviewing other systems since it is a medical practice such as Mckesson Inventory (Which comes free if you purchase the medication and office supplies from them).

coliver

@scotth said in Facilities management:

Asset / change tracking & management has been moving up the priority ladder.
To much to track, too little time, too many cooks <<-- left out the r--->>

Snipe IT could do that for you free and open source.

IRJ

I setup SpendMap for my old company. It isn't free or opensource, but the facilities people absolutely loved it.

IRJ

Oh and I rarely if ever had to do anything with SpendMap. Their support was absolutely fantastic! We had it for a few years and I think I only touched the servers to update them here or there. The support did all app updates themselves and I just had to be available for support if something went awry.