Arg! The money spent the month before I stated here.
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@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
My favored solution is local A/V on every device, such as ESET....
We specifically found ESET to be unreliable and the company untrustworthy.
ESET has a MUCH better detection rate than ClamAV for example. Unless ClamAV has gotten better in the last year or so, there's no way I'd trust it as my main line of A/V defense.
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@tim_g said in Arg! The money spent the month before I stated here.:
How do you protect devices without A/V?
I feel like this is a trick question. It's one of those "what about this unnamed or unkown threat" that isn't a real world threat. We don't need to protect against things that don't exist. It sounds sensible... what if "X" happens, what will you do? But that's not how security works. Security you have to assess what are reasonable, realistic threats. AV isn't a broadly useful tool, it's useful in the Windows desktop world and the Mac world, but beyond that, it's not really a valuable thing. You don't need AV on your router, right? You don't need it on your switches.
But asking the question creates an emotional response. Oh no, no antivirus on your switches or access points? How will you protect yourself without a UTM?
Um... I protect myself by that not being a threat vector. There's nothing to protect against.
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@tim_g said in Arg! The money spent the month before I stated here.:
@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
My favored solution is local A/V on every device, such as ESET....
We specifically found ESET to be unreliable and the company untrustworthy.
ESET has a MUCH better detection rate than ClamAV for example. Unless ClamAV has gotten better in the last year or so, there's no way I'd trust it as my main line of A/V defense.
Not from what we found. ESET had a 0% detection rate because the vendor would cripple it remotely to extort more money. Completely unreliable.
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@tim_g said in Arg! The money spent the month before I stated here.:
Unless ClamAV has gotten better in the last year or so, there's no way I'd trust it as my main line of A/V defense.
That's our take with ESET. Wouldn't trust it with any line of defense. Don't trust the product as it has a remote kill switch (that gets used.) And definitely can't trust the vendor, they are unethical and openly their customers' enemy. They are more of someone to protect the LAN against, not to let in the door. Lessons learned the hard way.
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I've personally seen it protect against thousands of threats... before others have. Logs to prove it. It's great for central management, keeping definitions updated, showing if any devices are not up to date... shows if windows updates are not current as well.
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@tim_g said in Arg! The money spent the month before I stated here.:
I've personally seen it protect against thousands of threats... before others have. Logs to prove it.
It's not how many it says it catches. It's how many it intentionally lets through.
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@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
Unless ClamAV has gotten better in the last year or so, there's no way I'd trust it as my main line of A/V defense.
That's our take with ESET. Wouldn't trust it with any line of defense. Don't trust the product as it has a remote kill switch (that gets used.) And definitely can't trust the vendor, they are unethical and openly their customers' enemy. They are more of someone to protect the LAN against, not to let in the door. Lessons learned the hard way.
I'm not aware of this, can you provide me with some more info on this? It seems very important to know.
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@tim_g said in Arg! The money spent the month before I stated here.:
It's great for central management, keeping definitions updated, showing if any devices are not up to date... shows if windows updates are not current as well.
I'm not giving a theoretical problem. I've used it. I've had every feature you mentioned disabled at will, randomly, but ESET the company in order to force us to be pressured to give them more money.
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@tim_g said in Arg! The money spent the month before I stated here.:
@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
Unless ClamAV has gotten better in the last year or so, there's no way I'd trust it as my main line of A/V defense.
That's our take with ESET. Wouldn't trust it with any line of defense. Don't trust the product as it has a remote kill switch (that gets used.) And definitely can't trust the vendor, they are unethical and openly their customers' enemy. They are more of someone to protect the LAN against, not to let in the door. Lessons learned the hard way.
I'm not aware of this, can you provide me with some more info on this? It seems very important to know.
What do you want to know? They did this to NTG and ALL of our customers, more than once. We've brought it up to ESET more recently. They claim that this is not company policy, but their actions say differently. They did nothing about it.
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@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
It's great for central management, keeping definitions updated, showing if any devices are not up to date... shows if windows updates are not current as well.
I'm not giving a theoretical problem. I've used it. I've had every feature you mentioned disabled at will, randomly, but ESET the company in order to force us to be pressured to give them more money.
Oh, well as with any service, if you don't pay the bill it gets cut off... we pay the bill we're fine. We don't pay the bill, we'll have another rsolution ready to replace ESET>
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They also don't allow technical support to deal with it, and their sales team would take multi-week vacations with no means of contacting them. They also didn't have a "restore" switch. The kill switch was one way. Once killed, the product was dead.
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@tim_g said in Arg! The money spent the month before I stated here.:
@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
It's great for central management, keeping definitions updated, showing if any devices are not up to date... shows if windows updates are not current as well.
I'm not giving a theoretical problem. I've used it. I've had every feature you mentioned disabled at will, randomly, but ESET the company in order to force us to be pressured to give them more money.
Oh, well as with any service, if you don't pay the bill it gets cut off... we pay the bill we're fine. We don't pay the bill, we'll have another rsolution ready to replace ESET>
Don't patronize me. We DID pay the bill. ESET tried to steal from us.
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@tim_g said in Arg! The money spent the month before I stated here.:
we pay the bill we're fine.
Now you are saying I'm lying. It happened twice. We had to threaten legal action AND had to pay our staff to manually reinstall for all clients. ESET stole from us. They are crooks. They are exactly the people I'd not want with access to my network.
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@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
It's great for central management, keeping definitions updated, showing if any devices are not up to date... shows if windows updates are not current as well.
I'm not giving a theoretical problem. I've used it. I've had every feature you mentioned disabled at will, randomly, but ESET the company in order to force us to be pressured to give them more money.
Oh, well as with any service, if you don't pay the bill it gets cut off... we pay the bill we're fine. We don't pay the bill, we'll have another rsolution ready to replace ESET>
Don't patronize me. We DID pay the bill. ESET tried to steal from us.
I'm no trying to. I obviously know 0 details of what happened with your personal experience with ESET.
It's the first I've heard anything like it, and completely opposite of my experience with ESET in the 6 years I've been dealing with them at an enterprise level.
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@tim_g said in Arg! The money spent the month before I stated here.:
@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
@scottalanmiller said in Arg! The money spent the month before I stated here.:
@tim_g said in Arg! The money spent the month before I stated here.:
It's great for central management, keeping definitions updated, showing if any devices are not up to date... shows if windows updates are not current as well.
I'm not giving a theoretical problem. I've used it. I've had every feature you mentioned disabled at will, randomly, but ESET the company in order to force us to be pressured to give them more money.
Oh, well as with any service, if you don't pay the bill it gets cut off... we pay the bill we're fine. We don't pay the bill, we'll have another rsolution ready to replace ESET>
Don't patronize me. We DID pay the bill. ESET tried to steal from us.
I'm no trying to. I obviously know 0 details of what happened with your personal experience with ESET.
It's the first I've heard anything like it, and completely is opposite of my experience with ESET in the 6 years I've been dealing with them at an enterprise level.
I've brought it up a ton, every time someone mentions considering ESET. They LITERALLY attempted to extort good, paying customers, twice. Lots of us. Pure, unmitigated extortion. Because they sold us the software and intentionally used a back door kill switch, they violated federal trade laws. They "took back" software they had sold to us which is the same as outright theft.
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You haven't had to deal with it because we went through it. Doesn't change the fact that they can't be trusted. They just can't pull that stunt any more because we've been so vocal about it since.
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@scottalanmiller said in Arg! The money spent the month before I stated here.:
I've brought it up a ton, every time someone mentions considering ESET.
I've never seen anything about, regardless of how often you brought it up. I guess I just haven't opened those threads and seen it.
But now I'm aware of what they did, and I do believe you.
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So in this case, it's good that there is a gateway A/V since ESET 0%... good thing huh?
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@tim_g said in Arg! The money spent the month before I stated here.:
So in this case, it's good that there is a gateway A/V since ESET 0%... good thing huh?
That's a contrived case, though. Just put on a reliable AV product. Maybe the UTM has the same issue.
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@tim_g said in Arg! The money spent the month before I stated here.:
@scottalanmiller said in Arg! The money spent the month before I stated here.:
I've brought it up a ton, every time someone mentions considering ESET.
I've never seen anything about, regardless of how often you brought it up. I guess I just haven't opened those threads and seen it.
But now I'm aware of what they did, and I do believe you.
What's worse was that they provided no working contact information. Somewhere on SW you could track down a thread were we, and some others, believed that ESET went out of business as ALL of their available contact avenues dead ended. All of their available extensions pointed to each other and they had shut down their products. It was weeks that they were completely unreachable. They had pulled this extortion prank AND forgotten to ensure that they were even up and functioning with email or phones!
