Office365 Considerations
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@BRRABill said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
What is in it for the partner, then?
Getting a customer, nothing else. It's not a money making scheme, it's just a way to get your name in front of customers.
I guess the bigger question is ... if support is needed, does it go through the partner as billable hours? Or does it still go through MS. That part has always alluded me.
It goes to MS. Why would it go to the partner when you buy the service from MS? That would be really weird.
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@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
What is in it for the partner, then?
Getting a customer, nothing else. It's not a money making scheme, it's just a way to get your name in front of customers.
I guess the bigger question is ... if support is needed, does it go through the partner as billable hours? Or does it still go through MS. That part has always alluded me.
It goes to MS. Why would it go to the partner when you buy the service from MS? That would be really weird.
OK, then why is the partner involved?
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@scottalanmiller said in Office365 Considerations:
@NetworkNerd said in Office365 Considerations:
@dafyre said in Office365 Considerations:
@NetworkNerd said in Office365 Considerations:
@dafyre said in Office365 Considerations:
@NetworkNerd said in Office365 Considerations:
How do you like the built-in spam protection with O365? Does it do a good job to prevent spoofing and malicious links?
It does an excellent job here. The only spam I get is junk I signed up for, ha ha.
Do you use eDiscovery functionalities of O365 at all? If so, how do you like it?
I know we do use it, but I don't have access to it, so I can't help you there.
What about effort it took to get your environment to O365? Were there any big tweaks to AD needed? I had a reseller tell me they normally have to do 8 or more hours of work to AD to get things "working."
AD does not get touched. You just run a sync tool to sync your AD to Azure AD.
The only time AD gets touched is if you have to add a UPN Alias to match your external domain.
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@BRRABill said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
What is in it for the partner, then?
Getting a customer, nothing else. It's not a money making scheme, it's just a way to get your name in front of customers.
I guess the bigger question is ... if support is needed, does it go through the partner as billable hours? Or does it still go through MS. That part has always alluded me.
It goes to MS. Why would it go to the partner when you buy the service from MS? That would be really weird.
OK, then why is the partner involved?
Partner gets you upgraded service.
Microsoft gets their name out there more.
Customer learns of the partner.Everyone benefits.
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No different than how a Dell Partner works, for example.
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@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
What is in it for the partner, then?
Getting a customer, nothing else. It's not a money making scheme, it's just a way to get your name in front of customers.
I guess the bigger question is ... if support is needed, does it go through the partner as billable hours? Or does it still go through MS. That part has always alluded me.
It goes to MS. Why would it go to the partner when you buy the service from MS? That would be really weird.
OK, then why is the partner involved?
Partner gets you upgraded service.
Microsoft gets their name out there more.
Customer learns of the partner.Everyone benefits.
So ... you pay ... Microsoft? Even if you go through a partner?
And doing that gets you upgraded service. From Microsoft.
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@BRRABill said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
@BRRABill said in Office365 Considerations:
What is in it for the partner, then?
Getting a customer, nothing else. It's not a money making scheme, it's just a way to get your name in front of customers.
I guess the bigger question is ... if support is needed, does it go through the partner as billable hours? Or does it still go through MS. That part has always alluded me.
It goes to MS. Why would it go to the partner when you buy the service from MS? That would be really weird.
OK, then why is the partner involved?
Partner gets you upgraded service.
Microsoft gets their name out there more.
Customer learns of the partner.Everyone benefits.
So ... you pay ... Micorsoft? Even if you go through a partner?
Of course, this is a partner, not a reseller. Partner = always, Reseller = never (with O365.) If you paid the partner, they'd be a reseller.
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@BRRABill said in Office365 Considerations:
And doing that gets you upgraded service. From Microsoft.
Yes. MS needs to encourage everyone to be with a partner. That's how they do it.
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Is there a way I can guarantee internal e-mail would not leave the country through O365? If can't get that part handled we'd be in violation of ITAR.
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@NetworkNerd said in Office365 Considerations:
Is there a way I can guarantee internal e-mail would not leave the country through O365? If can't get that part handled we'd be in violation of ITAR.
AFAIK ITAR is not supported on O365. You should have asked that up front as that has been covered previously. And ANY questions like that can only be addressed directly to Microsoft, no reseller or partner can guarantee that for you, no matter what line they feed you. They don't have that power. Microsoft might have added ITAR support, but if they did, it is very recent.
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ITAR is the only major reason that I have heard for people not using O365. It's not for business reasons, but legal ones.
Pretty much you always run your own email for ITAR support.
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@scottalanmiller said in Office365 Considerations:
@NetworkNerd said in Office365 Considerations:
Is there a way I can guarantee internal e-mail would not leave the country through O365? If can't get that part handled we'd be in violation of ITAR.
AFAIK ITAR is not supported on O365. You should have asked that up front as that has been covered previously. And ANY questions like that can only be addressed directly to Microsoft, no reseller or partner can guarantee that for you, no matter what line they feed you. They don't have that power. Microsoft might have added ITAR support, but if they did, it is very recent.
I didn't mention ITAR in my post but did ask about guaranteeing e-mail would not leave the US. Then I guess we continue to keep it in house. Thanks everyone for the help.
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@NetworkNerd said in Office365 Considerations:
I didn't mention ITAR in my post but did ask about guaranteeing e-mail would not leave the US. Then I guess we continue to keep it in house.
Yes, but ITAR might have been ruled out for other reasons. I didn't know why ITAR wasn't available, but knew from previous questions that ITAR was a "ruling out" factor. It's very possible that Microsoft will certify that email will remain in the US "under certain conditions" but that ITAR is still not covered.
With O365, as it is a global service, email moves outside of the US the moment that you tell the system that you live elsewhere. So that alone might rule out ITAR even though for a private company they might be able to guarantee US only storage.
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Would companies like Rackspace or Intermedia who do hosted Exchange be an option? Perhaps they could guarantee the inter-mailbox traffic would be kept in the US?
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@NetworkNerd said in Office365 Considerations:
Would companies like Rackspace or Intermedia who do hosted Exchange be an option? Perhaps they could guarantee the inter-mailbox traffic would be kept in the US?
It's possible. You'd have to talk to each individually. You need more than just US based, though, you need full ITAR compliance. Don't get caught in the weeds or you might spend a lot of time researching and think that you found something and then find out that they are not ITAR for some other reasons.
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@NetworkNerd said in Office365 Considerations:
Would companies like Rackspace or Intermedia who do hosted Exchange be an option? Perhaps they could guarantee the inter-mailbox traffic would be kept in the US?
You should just ask Microsoft, because I think you've gotten all turned around because of talking to resellers. You have been getting bad info because you thought you were asking about Office 365 but because you were with a reseller you were getting info on THEIR services rather than on Office 365. Did you ask your partner, not reseller, about ITAR with Office 365 (that's NTG, so I think that you did not.) You should go through the right path, I think you'll probably find that you can get it. But you need to ask the right questions of the right people.
Microsoft has Office 365 ITAR info in a PDF that Google will not give me the URL for. But just Google "Office 365 ITAR Hosting" and it is the first result.
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For ITAR hosting the ONLY option is to ask the host themselves, and to ask about ITAR directly. I think that you will find that Office 365 handles ITAR when you work with a partner, but not with a reseller.
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Confirmed, Office 365 has specific ITAR plans.
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@scottalanmiller said in Office365 Considerations:
Confirmed, Office 365 has specific ITAR plans.
I assume in the government plans?
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@JaredBusch said in Office365 Considerations:
@scottalanmiller said in Office365 Considerations:
Confirmed, Office 365 has specific ITAR plans.
I assume in the government plans?
Yes, the ITAR offerings are government only from what I have seen.
