Former Verizon-Now Frontier Communication....why is the review so bad?
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@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
I thought T1s had some guarantee where they had to begin working on the problem within 24-48 hours? I may be misremembering specifics
T1 is just a WAN connection. The SLA with a T1 is contractual and has nothing to do with regulations. Also, an SLA is what protects the vendor and keeps them from unlimited liability. An SLA that says that they "have to start work" in 24 hours only means that they have to pay whatever stipulated penalty there is. If that penalty is, say, $5 but the line makes $500 profit and it would cost $200 to fix, the SLA makes it make sense to leave the line broken as the penalty isn't enough to justify fixing it, but forces the customer to be unable to turn it off.
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@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
I thought T1s had some guarantee where they had to begin working on the problem within 24-48 hours? I may be misremembering specifics
T1 is just a WAN connection. The SLA with a T1 is contractual and has nothing to do with regulations. Also, an SLA is what protects the vendor and keeps them from unlimited liability. An SLA that says that they "have to start work" in 24 hours only means that they have to pay whatever stipulated penalty there is. If that penalty is, say, $5 but the line makes $500 profit and it would cost $200 to fix, the SLA makes it make sense to leave the line broken as the penalty isn't enough to justify fixing it, but forces the customer to be unable to turn it off.
Wow I didnt know that (Never really had to deal with that side before). Thanks for the clarification Spiceworks Jesus!
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SLAs vary a lot. But assume if you didn't write it and didn't spend a fortune on an attorney to review it.... That the SLA protects the vendor, not the client. A typical SLA only serves to block customers from dropping a vendor while limiting the vendor's liability. SLAs are what lock customers in to broken services.
