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    cannot access gmail when bypassing proxy server (sometimes not always !!!!????)

    IT Discussion
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    • IT-ADMINI
      IT-ADMIN
      last edited by

      what about this temporarily nature of this problem, anyone can guess with me how this occur only sometimes ????!!!!!

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      • IT-ADMINI
        IT-ADMIN
        last edited by

        can this have any explanation ?????

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        • scottalanmillerS
          scottalanmiller
          last edited by

          I think we need a network map to understand exactly how things are flowing through the existing proxy.

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          • IT-ADMINI
            IT-ADMIN
            last edited by

            ok, i will make a simple network map to make thing more clear

            thank you very much

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            • scottalanmillerS
              scottalanmiller
              last edited by

              Thanks.

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              • IT-ADMINI
                IT-ADMIN
                last edited by

                ok, my network map is the following, if someone can guess with me why this problem happen only sometimes,

                map.JPG

                thank you so much fir any clarification ...

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                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  Thanks, that helps a lot.

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                  • IT-ADMINI
                    IT-ADMIN
                    last edited by

                    hopefully someone give me an explanation why this problem occur

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                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      We're wracking our brains on this but it is very odd, which, of course, is why you are having the issue 🙂

                      My only guess is that it has to do with the transparent proxy situation. The proxy is in line for all traffic, so it might be somehow interfering in an unpredictable way, but I cannot determine how.

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                      • IT-ADMINI
                        IT-ADMIN
                        last edited by

                        hhhh
                        tell my Mr Scott, did you ever face such situation when you find yourself unable to explain the cause of a problem, you can imagine how it is embarrassing, especially in the business environment, when your manager tell you : why you didn't find a solution for this problem, lol

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • IT-ADMINI
                          IT-ADMIN
                          last edited by

                          but i think only people like me who lack strong experience who face this problem

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @IT-ADMIN
                            last edited by

                            @IT-ADMIN said:

                            but i think only people like me who lack strong experience who face this problem

                            Everyone does. The real difference with experience, I think, is recognizing when troubleshooting something complex is not a good use of time and working around it or approaching it differently helps. Of course, with experience, your troubleshooting will improve so you solve a higher percentage of challenges, but the challenges tend to get harder too.

                            In your case, I recommend working around, at least temporarily so that you can make the business happy and deal with finding an "ideal" solution when time allows.

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                            • scottalanmillerS
                              scottalanmiller @IT-ADMIN
                              last edited by

                              @IT-ADMIN said:

                              hhhh
                              tell my Mr Scott, did you ever face such situation when you find yourself unable to explain the cause of a problem, you can imagine how it is embarrassing, especially in the business environment, when your manager tell you : why you didn't find a solution for this problem, lol

                              Yes, all the time. It's the nature of such a complex business. IT systems have so many moving parts and so many of them (millions, literally) over which we have no direct control. There is no way for the IT department to have total control, it's just not possible. Sometimes things cannot be solved in any reasonable way.

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                              • IT-ADMINI
                                IT-ADMIN
                                last edited by

                                thank you very much for you consolidation

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                                • NaraN
                                  Nara
                                  last edited by

                                  Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @Nara
                                    last edited by

                                    @Nara said:

                                    Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                                    Did you manage to reset your password?

                                    NaraN 1 Reply Last reply Reply Quote 0
                                    • NaraN
                                      Nara @scottalanmiller
                                      last edited by

                                      @scottalanmiller said:

                                      @Nara said:

                                      Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                                      Did you manage to reset your password?

                                      Yep!

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @Nara
                                        last edited by

                                        @Nara said:

                                        @scottalanmiller said:

                                        @Nara said:

                                        Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                                        Did you manage to reset your password?

                                        Yep!

                                        🙂 Glad that they got that fixed. I know that it affected a few people at least.

                                        1 Reply Last reply Reply Quote 0
                                        • IT-ADMINI
                                          IT-ADMIN
                                          last edited by

                                          yes i resolve that issue finally, i get all users pass through the pfSense, then i enter unrestricted IPs, and it work fine till now !

                                          thank you very much

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                                          • scottalanmillerS
                                            scottalanmiller
                                            last edited by

                                            🙂 glad that you got it working.

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