You need to get a MultiTech FaxFinder and an Analog Hunt Group license on your 5000. If you have PRI you assign a DID to each user and they get a PDF in their email from the fax being sent, install the software on their desktop and they can drag and drop PDF, MS Office docs, etc into the program and fax back out to whomever they desire by typing the number into the program. I have done probably 30 of these or more and they work great. Training the users to understand and accept new technology is the hump in deployment.
Best posts made by 404d
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RE: Mitel 5000 + Unified Messaging + Required Fax Server
Latest posts made by 404d
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RE: Mitel 5000 + Unified Messaging + Required Fax Server
Pretty much plan on the 5000 being a "gateway" for faxing. It won't ever be able to handle the fax/pdf/email conversion on it's own or alert users of incoming or received documents. However you can have it setup as a fax on demand from the auto-attendant that holds ~10 documents that callers can request be sent from the 5000 SD to what ever number they put into the IVR. You will always have to use the FaxFinder or something like Fax Server Pro along with it. With the near certain death of the fax once the baby boomer generation is gone I don't think anything will even support it anymore. Sorry I couldn't help you get to where you were hoping to end up with the UVM.
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RE: Mitel 5000 + Unified Messaging + Required Fax Server
The 5000 routes the calls to the FaxFinder via analog port to a modem or modems in the FaxFinder depending on the model, or over IP from the 5000 to the FaxFinder as a SIP endpoint and the FaxFinder then receives the document and delivers it via email or to a network share. Its a pretty flexible solution.
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RE: Mitel 5000 + Unified Messaging + Required Fax Server
As long as you have DIDs available to dedicate to users you can do it with SIP trunking also. Analog trunks really limit you because you need a dedicated number per email address to properly setup the call/fax routing to email function. Otherwise with analog you would have to set an alias as a destination to hit a group of employee emails or a network share for the destination and have users check the share or get annoyed with a group email every time a fax is sent and that takes also takes security out of the delivery having a group of people having access to the document versus a 1 to 1 routing with DID directly to the intended party.
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RE: Mitel 5000 + Unified Messaging + Required Fax Server
You need to get a MultiTech FaxFinder and an Analog Hunt Group license on your 5000. If you have PRI you assign a DID to each user and they get a PDF in their email from the fax being sent, install the software on their desktop and they can drag and drop PDF, MS Office docs, etc into the program and fax back out to whomever they desire by typing the number into the program. I have done probably 30 of these or more and they work great. Training the users to understand and accept new technology is the hump in deployment.