CloudatCost Claims of Production
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In a recent Tweet attempting to claim that CloudatCost was for developers only and not for production usage, they made the ridiculous claim that they had never claimed to be ready for production. While true that they were not ready, that they needed to state when they were production ready itself is a problem (normally released products are, you know, released) they made a lot of effort to talk about how production ready they were (without actually saying the words) in their video covering up for previous outages.
But their site itself calls some of their systems production!!
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CloudAtCost had many different services.
Developer and bigdog servers which were designed for development.
Enterprise cloud servers which is for mission critical customers.
CloudPRO which is the new version to replace developer/bigdog service with better reliability for production. -
Meh. None of it's production ready. If it has cloudatcost in it's name, or heck even fibernetics since they are willing to be involved with such a horrible scheme.
I'm glad I filled for a refund on paypal. Done with this POS service. Their freaking lies and them always blaming other vendors for their own problems.
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@gcamacho said:
CloudAtCost had many different services.
Developer and bigdog servers which were designed for development."Designed for".... but where was that stated? They had an SLA, they were promoted like they were production, you released a video that went above and beyond what "production" would mean. What does "not ready for production" even mean, exactly? This is marketing double speak. You had a product, you sold a product, it didn't work.
You didn't make any claims to "not being production", even though I spoke to your team about the need to do exactly that months ago, until you have an inexcusable outage and don't use the redundancy you tout in your advertising, make your parent company look pathetic and get called out on it - AND shut down the service so that it doesn't even exist anymore.
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@gcamacho said:
CloudPRO which is the new version to replace developer/bigdog service with better reliability for production.
In what way better? The same useless redundancy as the last ones? The same IO problems? The same outages? No claims have been made about CloudPro that weren't the basis for CloudatCost. You are just changing names as a point of misdirection.
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It's like a paid beta test, yet a beta is much better than this. This isn't even good for testing. It's barely even an alpha.
The stuff I have ran out of my house has better uptime than cloudatcost does.
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@scottalanmiller said:
@gcamacho said:
CloudPRO which is the new version to replace developer/bigdog service with better reliability for production.
In what way better? The same useless redundancy as the last ones? The same IO problems? The same outages? No claims have been made about CloudPro that weren't the basis for CloudatCost. You are just changing names as a point of misdirection.
Cause it's what they want to change. So it's better. plus if you don't no re-imaging or power cycling for you!
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@thecreativeone91 said:
Meh. Non of it's production ready. If it has cloudatcost in it's name, or heck even fibernetics since they are willing to be involved with such a horrible scheme.
Seriously. Anyone doing business (in most of the world, businesses are in production in case that isn't clear) with Fibernetics is a fool. They use terms like redundancy as a selling point but don't utilize it. They put their reputation behind CloudatCost and they burned it, big time.
Being in a Fibernetics datacenter alone is cause to be concerned about using CloudatCost, beyond the fact that CloudatCost is owned by them. They've both burned their reputations together here.
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@thecreativeone91 said:
I'm glad I filled for a refund on paypal. Done with this POS service. Their freaking lies and them always blaming other vendors for their own problems.
Yeah, that was really insulting. Rogers had nothing to do with this. Fibernetics went down. Period. Who their upstream is is no matter to users. Finger pointing is not how production ready services work. If the Fibernetics DC failed, Fibernetics failed. Period. End of story. If they can't own their issues, we can't trust them.
And the fact that Rogers didn't have this outage, as everyone knows, makes it SO much worse. And that they outage was used as a coverup for a forced migration is unbelievable.
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Class action law suit against Cloud@Cost anyone? They are asking for one.
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@thecreativeone91 said:
It's like a paid beta test, yet a beta is much better than this. This isn't even good for testing. It's barely even an alpha.
The stuff I have ran out of my house has better uptime than cloudatcost does.
Yup, even running on an inverted pyramid with an old Drobo B800i with RAID 6 over 100Mb/s iSCSI to a single Dell R510 gave us better uptime, way better IO (even from SATA drives) than this. Even faster recovery when the Drobo died, Drobo managed to replace the unit faster than 30 hours!
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If I go somewhere and buy a product, I don't expect them to have to tell me it is "for production." I don't buy lumber and need someone to slap a "production" sticker on it. If you are selling it, you are standing behind it.
My dinner at a restaurant doesn't come out uncooked and me complain and the manager say "oh, that dish isn't in production yet."
CloudatCost sold us products, without a disclaimer that they were not ready but with a lot of marketing around how they were ready, and then, after they failed, one blame someone else and two then claim they were not production ready - like it was our fault for doing business with such shady people.
Okay, lesson learned. But don't think that you've made an excuse. You've thrown Fibernetics under the bus.
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@scottalanmiller said:
My dinner at a restaurant doesn't come out uncooked and me complain and the manager say "oh, that dish isn't in production yet."
Oh, you weren't suppose to eat that. We have no idea if it will kill you or not. Sorry if it does. We haven't tested it yet, and didn't tell you it was safe to eat - even though we are a restaurant.
You see in the legal system there's this little thing called Common Expectations and well, it's kinda important.
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@gcamacho said:
CloudAtCost had many different services.
Developer and bigdog servers which were designed for development.
Enterprise cloud servers which is for mission critical customers.
CloudPRO which is the new version to replace developer/bigdog service with better reliability for production.Where are the responses to the uptime issues about the last outage two months ago? Several questions, especially around the redundancy that was advertised, were asked. A Q&A was promised. We've heard nothing since then. Then the same thing happens again.... still no answers.
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@scottalanmiller said:
Then the same thing happens again.... still no answers.
Not surprised. something was fishy when the Q&A never happened. Cloud@closed is more like it
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I backed up a copy of the video. I worry that it will be taken down from YouTube to make those claims of how awesome Fibernetics was go away.
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As suspected Cloud@Costs image will affect Fibernetics.
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They also seem to put this standard response to bad feedback.
Just to be clear, as we mentioned on another review, this review was submitted by a disgruntled customer we suspended for numerous abuses of our terms and conditions. We have reported this person, and his various aliases, to Facebook and will have this, and whatever else he posts on our page, removed as soon as possible.
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Actually the only positive reviews are from Fibernetics employees (some who say they are customers first though) everything else is not good.
