Cylance Questions


  • Banned

    https://community.spiceworks.com/topic/post/6159115

    Matt replied to an old post I made so I replied with questions, whilst that was done I'm curious if others have encountered Cylance and what their feelings were.





  • Dell is pushing Cylance as part of their Dell Data Protection suite. We are going to be testing that in the spring as we have base licenses included with everything we do.

    When I first looked at Cylance back when they first announced the pricing was astronomical. After talking to the rep yesterday it was much more reasonable.



  • I've been using Cylance for about 6 months now.



  • @brianlittlejohn said in Cylance Questions:

    I've been using Cylance for about 6 months now.

    And how is it? How was the price?



  • @scottalanmiller It works wonderfully, everything I've thrown at it (in a test machine) it catches. It is more expensive than traditional AV, if memory serves me correctly I did a 3yr license and it was almost double what I paid for a 3 year license for eset.



  • I have had one issue that I haven't contacted Tech Support about yet... Virtual Box will not run with Cylance installed.


  • Banned

    @brianlittlejohn said in Cylance Questions:

    If memory serves me correctly I did a 3yr license and it was almost double what I paid for a 3 year license for eset.

    Which is absolutely fine if the product is genuinely different and better. All the marketing says it is a vastly different approach to the old guard of AV companies.



  • @Breffni-Potter I've literally not had to remove a piece of malware/virus since I have installed Cylance. It has caught everything before it executed.



  • @brianlittlejohn said in Cylance Questions:

    @Breffni-Potter I've literally not had to remove a piece of malware/virus since I have installed Cylance. It has caught everything before it executed.

    I haven't had to remove malware in years. Is that something that you were having get through before? What AV did you have previously?

    I don't think we've had a single infection with either Webroot or Vipre for eight years or more!


  • Banned

    @brianlittlejohn said in Cylance Questions:

    @Breffni-Potter I've literally not had to remove a piece of malware/virus since I have installed Cylance. It has caught everything before it executed.

    But then again I can say that about another product which is my new favourite, which also has a green colour scheme for it's branding nd the price is way way less than anything Cylance was pitching at the time. Again we can go round and those statements can be made about all the other brands out there, the blue brands, the gold brands, the red brands.

    My nagging doubt is not that the product does not work because I really don't understand the science behind it to test it myself, my nagging doubt is about other factors.



  • Only valuable if it is better. Just different doesn't justify a price increase. It needs to catch a lot of things that others do not. Which maybe it does, I have no idea. Problem that we would have is that Webroot has caught 100% for many years, hard to pay more for better if better is 0% better 😉



  • I was using Eset before... It worked great for a year then went downhill.


  • Banned

    @brianlittlejohn said in Cylance Questions:

    I was using Eset before... It worked great for a year then went downhill.

    Oh without question, dropped like a hot rock and thrown into the ocean.



  • @brianlittlejohn said in Cylance Questions:

    I was using Eset before... It worked great for a year then went downhill.

    It was unusable for us even a decade ago. Totally garbage. Comparing Cylance to ESET isn't fair, ESET is known to not even work at a minimum level, it's not even close to Windows Defender level. You'd have been better off, literally, with nothing. You need to compare Cylance against Defender and Webroot, for example, to know if it is bringing any value.



  • @scottalanmiller said in Cylance Questions:

    I don't think we've had a single infection with either Webroot or Vipre for eight years or more!

    Ditto for us since switching to Webroot. With Vipre, we had several infections slip through via drive by downloads.



  • @Danp said in Cylance Questions:

    @scottalanmiller said in Cylance Questions:

    I don't think we've had a single infection with either Webroot or Vipre for eight years or more!

    Ditto for us since switching to Webroot. With Vipre, we had several infections slip through via drive by downloads.

    We left Vipre while they were still pretty decent. I've heard that they went downhill a bit. Worked great for the era when we had it, though.



  • @scottalanmiller IIRC, Vipre effectiveness dropped considerably after they were sold to GFI.



  • @Danp said in Cylance Questions:

    @scottalanmiller said in Cylance Questions:

    I don't think we've had a single infection with either Webroot or Vipre for eight years or more!

    Ditto for us since switching to Webroot. With Vipre, we had several infections slip through via drive by downloads.

    At my last job we ran Vipre. Worked really well until it became GFI Endpoint protection or whatever it was. Then we got hit with a bunch of zero days etc. Moved to Webroot and, when I left at least, there was not a single new infection.



  • @Danp said in Cylance Questions:

    @scottalanmiller IIRC, Vipre effectiveness dropped considerably after they were sold to GFI.

    That's around when we left them.



  • @coliver That mirrors my experience as well.



  • Wow! A lot of hate thrown at ESET. I must be lucky because in the 5 years I've been using it, I haven't seen a single threat get through.



  • @Jstear said in Cylance Questions:

    Wow! A lot of hate thrown at ESET. I must be lucky because in the 5 years I've been using it, I haven't seen a single threat get through.

    We were outright scammed by them. We consider them a criminal entity, not just a bad vendor. They are blacklisted here and not allowed to be deployed, period. They actually tried to steal from us and our customers. We lost a fortune dealing with them and will never, ever do business with them unless they can provide solid documentation of their staff involved being fired and charges filed against them in court. They've failed to do so, we are considering the issues to be institutional and not something that can be fixed as it is just what the company is.

    This is exacerbated by the fact that they are a security vendor so even more critical that they be ethical and trustworthy. You should never let an ESET rep in the door, let alone their software on your systems.



  • I tested out Cylance to see if it was as great as everyone says it is, but it was basically Webroot from what I could tell. The biggest issue I had with it was I couldn't do much management. I had to send most requests to the dealer I was getting the trial from. They said that was going to change in the future though.



  • @Jstear said in Cylance Questions:

    I must be lucky because in the 5 years I've been using it, I haven't seen a single threat get through.

    ESET themselves are the threat.



  • @scottalanmiller said in Cylance Questions:

    @Jstear said in Cylance Questions:

    Wow! A lot of hate thrown at ESET. I must be lucky because in the 5 years I've been using it, I haven't seen a single threat get through.

    We were outright scammed by them. We consider them a criminal entity, not just a bad vendor. They are blacklisted here and not allowed to be deployed, period. They actually tried to steal from us and our customers. We lost a fortune dealing with them and will never, ever do business with them unless they can provide solid documentation of their staff involved being fired and charges filed against them in court. They've failed to do so, we are considering the issues to be institutional and not something that can be fixed as it is just what the company is.

    This is exacerbated by the fact that they are a security vendor so even more critical that they be ethical and trustworthy. You should never let an ESET rep in the door, let alone their software on your systems.

    Is there a post or blog that you have written about this incident? I'm curious to learn more.



  • @Jstear said in Cylance Questions:

    I tested out Cylance to see if it was as great as everyone says it is, but it was basically Webroot from what I could tell. The biggest issue I had with it was I couldn't do much management. I has to send most requests to the dealer I was getting the trial from. They said that was going to change in the future though.

    I've not heard of anything that really differentiates them from Webroot (other than costing way more.) They describe this awesome way that they work, but Webroot describes that way too. So not sure how much different they are. They had a session at SW last year but blew it big time - which was not really their fault and they've apologized and explained about that and that's all fine, but they had an opportunity to explain what made them different and failed to do so. They sound like a good option, but with Webroot at there, more mature, at a fraction of the price, I've not heard a compelling argument for Cylance's value proposition other than providing an alternative.



  • @scottalanmiller said in Cylance Questions:

    @Jstear said in Cylance Questions:

    I tested out Cylance to see if it was as great as everyone says it is, but it was basically Webroot from what I could tell. The biggest issue I had with it was I couldn't do much management. I has to send most requests to the dealer I was getting the trial from. They said that was going to change in the future though.

    I've not heard of anything that really differentiates them from Webroot (other than costing way more.) They describe this awesome way that they work, but Webroot describes that way too. So not sure how much different they are. They had a session at SW last year but blew it big time - which was not really their fault and they've apologized and explained about that and that's all fine, but they had an opportunity to explain what made them different and failed to do so. They sound like a good option, but with Webroot at there, more mature, at a fraction of the price, I've not heard a compelling argument for Cylance's value proposition other than providing an alternative.

    I've heard that Cylance sold their algorithm to Webroot. Whether that is true or not, I'm not sure.



  • @Jstear said in Cylance Questions:

    @scottalanmiller said in Cylance Questions:

    @Jstear said in Cylance Questions:

    Wow! A lot of hate thrown at ESET. I must be lucky because in the 5 years I've been using it, I haven't seen a single threat get through.

    We were outright scammed by them. We consider them a criminal entity, not just a bad vendor. They are blacklisted here and not allowed to be deployed, period. They actually tried to steal from us and our customers. We lost a fortune dealing with them and will never, ever do business with them unless they can provide solid documentation of their staff involved being fired and charges filed against them in court. They've failed to do so, we are considering the issues to be institutional and not something that can be fixed as it is just what the company is.

    This is exacerbated by the fact that they are a security vendor so even more critical that they be ethical and trustworthy. You should never let an ESET rep in the door, let alone their software on your systems.

    Is there a post or blog that you have written about this incident? I'm curious to learn more.

    Probably, but it has been a long time. No idea where to find it 🙂 Basically their sales staff had a kill switch on our software and would regularly kill ever ESET install we had (including customers) and turn off the AV and refuse to turn it back on to extort more money from us - which is super illegal and unethical. Not only that, for a long period of time, they had effectively gone out of business and literally couldn't turn their product back on because there was no staff working and no way to call in and get support. It was layers and layers of major problems from criminal theft, extortion, non-working phone systems, total lack of customer support, etc.



  • What is a Cylance? I see the GG's swarming the "Top A/V of 2016" thread at SW...
    For some reason, I associate them with Battlestar Galactica...