Customer Service Fail
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I emailed Silk to ask them if the vitamin A palmitate in their almond milk is sourced from Borneo or Sumatra (specifically named them), and they responded that it wasn't from China. Ummm... yeah thanks. I responded explaining that I hadn't asked if it was from China, and that Borneo and Sumatra are actually in Indonesia. If I was responding to a customer inquiry and I didn't know where a place they mentioned was located, I would have looked it up.
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Given their response, it is clear that they are staffing their customer service in the US
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@scottalanmiller ROFL!
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[mock]
Must not had access to the interwebz. I hear there's something that's like a Three-Dee map or sumthin'n that you just put in the place and it finds it. Maybe they shuld get 1 of thos.
[/mock]I can't believe they didn't even bother to say "Let me check on that for you one moment please." and give you that awesome on hold music that everyone seems to have.
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Especially as it was through email and they could have taken all the time in the world to learn what those words meant.
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@scottalanmiller That is even worse........
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They also told me that the source information was proprietary to the supplier so that they couldn't tell me exactly where it's from, just that it's not from China. I'd be okay with it being from China, at least then orangutans wouldn't have been murdered for it.
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@Dominica
They could have said something like "we could tell you, but then we'd have to kill you." -
The vitamin A is definitely not rat poison!
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@Dominica said:
They also told me that the source information was proprietary to the supplier so that they couldn't tell me exactly where it's from, just that it's not from China. I'd be okay with it being from China, at least then orangutans wouldn't have been murdered for it.
Although it might be Soylent Green.
