I can't even

@pmoncho said in I can't even:

@gjacobse said in I can't even:

I. just. - ugh

This isn't a home, this is an office. ... ... ...

Dang, is it reverse day??? Weird.

Looks like the FB engineers got hold of the Speed knobs on his internet.

I don't think I have ever seen that before. I venture to believe it does not happen that often.

notverypunny

@gjacobse said in I can't even:

I. just. - ugh

This isn't a home, this is an office. ... ... ...

Is that with just your test gear connected? You could have other devices / users hogging the download bandwidth. Good luck

gjacobse

Due to license violation, access to Director will be locked in 31 days. Take proper action before the grace 
period has expired. Note that there are additional charges if you need to recover from a 
locked Director.

Ppffffffft

RojoLoco

@scottalanmiller said in I can't even:

@jaredbusch said in I can't even:

@scottalanmiller said in I can't even:

He, more than Curtis, is actively malicious in every answer he gives.

Yeah, what's considered allowable maliciousness in some of those posts is pretty extreme.

Such inconsistency... I got booted by them just for calling out sales dick posts.

scottalanmiller

Today's customer conversation...

Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

Me: "...."

How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

Obsolesce

@scottalanmiller said in I can't even:

Today's customer conversation...

Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

Me: "...."

How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!

Dashrender

@scottalanmiller
Wow - do you replay.

you - "no problem, we'll turn it off right at 1 PM EST and and billing will stop as of today. We will be sending a final bill for services rendered through 1 PM EST today.
Please be aware that any phone numbers you have will us will be lost if not transferred within the next 30 days. The transfer cost from us will be $10/number."

Dashrender

@scottalanmiller said in I can't even:

Today's customer conversation...

Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

Me: "...."

How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

Wow - do you replay.

you - "no problem, we'll turn it off right at 1 PM EST and and billing will stop as of today. We will be sending a final bill for services rendered through 1 PM EST today.
Please be aware that any phone numbers you have will us will be lost if not transferred within the next 30 days. The transfer cost from us will be $10/number."

dafyre

@obsolesce said in I can't even:

@scottalanmiller said in I can't even:

Today's customer conversation...

Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

Me: "...."

How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!

I was sitting here thinking "The customer is always right.".

Me to Customer: "The customer is always right. Your services will be cancelled by Close of business today. Pleaseure doing business with you! <click>."

scottalanmiller

@dafyre said in I can't even:

@obsolesce said in I can't even:

@scottalanmiller said in I can't even:

Today's customer conversation...

Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

Me: "...."

How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!

I was sitting here thinking "The customer is always right.".

Me to Customer: "The customer is always right. Your services will be cancelled by Close of business today. Pleaseure doing business with you! <click>."

Have to have working phones to get that satisfying click sound.

Mwahahaha

Dashrender

@scottalanmiller said in I can't even:

@dafyre said in I can't even:

@obsolesce said in I can't even:

@scottalanmiller said in I can't even:

Today's customer conversation...

Customer: "Hi, you guys have been great but now that you aren't local we don't feel comfortable [fyi, we have local people still just I am not local] so we want to use a local IT provider. We'd like to stop paying for your service."

Me: "We understand, and understood months ago when the new IT firm came in and seized control without talking to us. I talked to your COO and worked out the end of service for that day and you've not been billed since then... months ago."

Customer: "Oh, well I get a bill I'd like to cancel whatever that is."

Me: "That's your phone service that you always had separate from any IT support. You went through several phone services while with us as IT because you didn't want to use us but none could get your phones to work so you finally gave in and paid half as much with us and your phones have been with us for years now."

Customer: "I don't understand what phone service is. What does that mean. Just cancel service."

Me: "...."

How do you deal with a customer who has had RingCentral, SpectrumVOIP, Charter phones and after decades of owning multiple major medical practices and work for the Dallas Cowboy Cheerleaders and now doesn't even know what a "phone company" does? She's the owner and CIO and doesn't know that phones need service... even though she and she alone has installed and purchased every phone vendor ever for the company!!

At that point, do as asked. Draw up a legal contract for cancelling the phone service and then disconnect it. At least you won't get any more calls from her after that, LOL!

I was sitting here thinking "The customer is always right.".

Me to Customer: "The customer is always right. Your services will be cancelled by Close of business today. Pleaseure doing business with you! <click>."

Have to have working phones to get that satisfying click sound.

Mwahahaha

Ohh.. but so much better - be on the phone with them when you kill the PBX - no statisfying click... but oh.. the silence.. how nice

nadnerB

@lopez1 said in I can't even:

@jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.

nadnerB

@lopez1 said in I can't even:

@lopez1 said in I can't even:

@jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.

Thanks.

DGCustomerFirst Survey

Yeah, no thanks... I've let your random first post slide, but that's crossing into spam.
The link has been changed. Next one is a perma ban.

scottalanmiller

@lopez1 said in I can't even:

@jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.

Yes it is. We all know that. This seems machine generated.

JaredBusch

@scottalanmiller said in I can't even:

@lopez1 said in I can't even:

@jaredbusch I can't even is an emotional exclamation in response to an event. Its abrupt ending implies something is too amazing, frustrating, surprising, exciting (or any other adjective imaginable) to handle, which renders a person speechless because they're so incredulous.

Yes it is. We all know that. This seems machine generated.

Why wasn't the account just banned?