Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices
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We are looking at starting a leasing program for our printers. It seems like this would be common, but I wanted to confirm- They want to install a program
"That will only ping your devices once a day to get meter reads, report issues for servicing purposes and allow us to manage your account better and more efficiently by maintaining your devices on a pro-active basis."
Any issues with this?
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@wrx7m said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
We are looking at starting a leasing program for our printers. It seems like this would be common, but I wanted to confirm- They want to install a program
"That will only ping your devices once a day to get meter reads, report issues for servicing purposes and allow us to manage your account better and more efficiently by maintaining your devices on a pro-active basis."
Any issues with this?
This is normal, otherwise they'd have to have someone call them with the numbers from each printer on a regular schedule to get your toner levels, click counts etc.
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That's quite common, we see that all of the time. I don't see an issue.
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Extremely common.
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That was fast. 3 responses in less than a minute.
I figured it was. Just wanted to see if there were any "yes, but..."
Thanks
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We have Xerox leased copiers/printers and we had to install a monitoring app on one of our servers.
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@jt1001001 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
We have Xerox leased copiers/printers
I pity you.
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It is common, however just make sure when they configure only the Static IP of the printers to be picking them up. Also make sure the SNMP community is not public (also none of your devices should have that).
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@jt1001001 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
We have Xerox leased copiers/printers
I pity you.
Xerox are not bad printers.
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@dbeato said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@jt1001001 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
We have Xerox leased copiers/printers
I pity you.
Xerox are not bad printers.
I'd argue you about that. What size printers are you using?
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@dbeato said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@jt1001001 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
We have Xerox leased copiers/printers
I pity you.
Xerox are not bad printers.
I'd argue you about that. What size printers are you using?
WorkCentre 7655, WorkCenter 5855 and more. I have run Xerox printers a long time even there are some 4150 still alive.
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@dbeato said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
It is common, however just make sure when they configure only the Static IP of the printers to be picking them up. Also make sure the SNMP community is not public (also none of your devices should have that).
I should ask them about this. I am guessing that all the printers are going to have to be networked now.
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@wrx7m said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@dbeato said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
It is common, however just make sure when they configure only the Static IP of the printers to be picking them up. Also make sure the SNMP community is not public (also none of your devices should have that).
I should ask them about this. I am guessing that all the printers are going to have to be networked now.
Yes, otherwise it will not work.
