Dell PERC Question (Server Down)
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The SSDs are in a RAID 1, not 10.
The array booted right back up but it has me a little spooked.
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I called in to DELL support. The guy was actually pretty awesome, and spent about an hour going through everything, checking logs, etc..
He said everything looks fine, and chalked it up to a fluke. Though he said if it happened again, he'd suspect the EDGE SSDs in there.
It was odd as nothing appeared down, since XS and the VM were still up (and pingable). They just had no hard drives! (Sadly I think we lost mail this afternoon as it was up and accepting it, but had no place to write it to.)
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is the firmware up to date on the EDGE drives?
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@scottalanmiller said:
@Dashrender said:
Curious, why do you have two SSDs in a RAID 10 on a server. Not that there can't be good reasons, just seems unusual.
Cachecade?
Apparently 1 TB of storage is enough for some people
I guess we'll see this more and more, fewer and fewer drives needed, especially since you don't need drive bays, aka spindles for performance. -
@Dashrender said:
is the firmware up to date on the EDGE drives?
I purchased it very recently, so assuming, yes.
I sent an e-mail to my rep at xByte. We'll see what they say.
Maybe someone here at ML could also ping a xByte tech person to chime in. I'm not sure who that is, exactly.
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@BRRABill said:
@Dashrender said:
is the firmware up to date on the EDGE drives?
I purchased it very recently, so assuming, yes.
I sent an e-mail to my rep at xByte. We'll see what they say.
Maybe someone here at ML could also ping a xByte tech person to chime in. I'm not sure who that is, exactly.
LOL - purchased recently? Sadly I've bought drives from CDW that were 4+ firmware versions behind. With Dell and HP it's pretty easy to get and update drives firmware, no idea how xByte handles that.
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@Dashrender said:
LOL - purchased recently? Sadly I've bought drives from CDW that were 4+ firmware versions behind. With Dell and HP it's pretty easy to get and update drives firmware, no idea how xByte handles that.
I'm definitely ASSSUMing (I know, I know) that xByte has the latest stuff on there, but we shall see tomorrow I guess.
It's been running OK (with Hyper-V) for a few weeks with no issue. I am in NO WAY blaming XS. Just saying that for informational purposes.
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Ooooops. My DATTO box (which uses ShadowProtect) clearly did not like whatever happened. It seems to be running a full backup again.
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Xbyte pre updates all firmware on what they ship for the server.
Well never checked the drives. but everything else is. That is part of their service.
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@JaredBusch said:
Xbyte pre updates all firmware on what they ship for the server.
Well never checked the drives. but everything else is. That is part of their service.
Considering how they guarantee the drives work with the DELL stuff, I figured that wouldn't be an issue, but it doesn't hurt to double check, I guess.
Maybe one of the SSDs just had one too many jelly beans...
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Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.
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@Dashrender said:
Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.
No,
It is literally a line item option when you purchase from them.
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@JaredBusch said:
@Dashrender said:
Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.
No,
It is literally a line item option when you purchase from them.
cool.
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This was a purchase of just the drives, so I guess it is possible.
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Turns out xByte thinks it IS the drives.
Working with them now to figure out a fix, which is definitely going to involve new DELL-branded drives.
Why is ML always right?
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@BRRABill said:
Turns out xByte thinks it IS the drives.
Working with them now to figure out a fix, which is definitely going to involve new DELL-branded drives.
Why is ML always right?
Because the collective is always better than the individual? "You will be assimilated."
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@BRRABill said:
Turns out xByte thinks it IS the drives.
Working with them now to figure out a fix, which is definitely going to involve new DELL-branded drives.
Why is ML always right?
Wait - what? Why? Does xByte no longer believe in their SSDs?
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@Dashrender said:
Wait - what? Why? Does xByte no longer believe in their SSDs?
I would not say that.
I'm not really sure WHAT is going on. I did ask for clarification as to what they think the issue is.
Now I just pray the thing stays up until I can get a new array in there. I'll probably going to start a "which hard drive thread" as well as a "how do i copy this XS instance" thread.
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If you were building a SuperMicro server I might suggest something like the Samsung 850 Pro drives. Under provision them by 20% and you'll statically be fine for the life of a standard server.
So I wonder - where is the issue with the Edge drives.
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@Dashrender said:
So I wonder - where is the issue with the Edge drives.
I think it is something with how the DELL servers talk to them.
The DELLs only like it when their drives are in there. The DELL tech I spoke with said that if the drives don't return exactly what the PERC is looking for, it can offline the array, and that the error I saw is almost always a drive issue.
I'm still waiting to hear back from my rep (Brad) at xByte on the specifics of why they think this did not work.
Who (whom?) is the main xByte contact here at ML. Maybe we can loop them in.
