Son's first flag football game of the fall season is Saturday - cleaning and working in my workspace to make it a little bit better / more functional - playing with the new headset as well as looking for a new keyboard.

2 cups of coffee down , finished up my "reading" - laptop stand is setup and man this was a life changer !
working with trainers/manager today - forgot my jacket upstairs but that's a non-issue.

looking for a new keyboard - the one I have works but I dont like the feel and it's quite old lol.

@Dashrender said in Email auto CC:

@WrCombs said in Email auto CC:

@scottalanmiller said in Email auto CC:

@WrCombs said in Email auto CC:

@Pete-S said in Email auto CC:

@WrCombs said in Email auto CC:

Can someone help me understand GSuite email admin stuff??
Customer opened ticket to add her as a CC on another employees emails - we set up the rule yesterday and tested - worked fine from my understanding but ticket was reopened with the notes that when the employee who is copied emails send an email to the other employee from the email that is supposed to be cc'd on all incoming emails - there is no response /cc notification - My thought is because its coming from email that is supposed to be CC'd it's not sending the CC to prevent loop back emails - but I dont know much about it.

anyone have any insight?

Contact google support instead. They are there to help you and they should know how it is suppose to work and what settings to check if it doesn't. And they can probably see things in your account that you can't.

Gotcha. My manager and I were bouncing ideas off of each other on this one and we came to the conclusion that google is being to smart for it's own good - Like it's not copying her on emails being sent to that other employees email from the CC'd email to prevent loop back emails - we explained this to the customer -

Maybe a good chance to step back and figure out the end goal. Why would she want to be CC'd on her own email?

the employee doesn't know that this happening - there's some behind the scene sticky stuff going on that I'm really trying not to get involved in.

UG!

UG?

Realizing that being at the right company makes all the different for what you do and how much you do. This company in a week has been 1000x better. I'm truly hoping it says this way - but I've been much happier and not dreading going to work for the last4 days has made such improvements to my psyche.

@scottalanmiller said in Email auto CC:

@WrCombs said in Email auto CC:

@scottalanmiller said in Email auto CC:

@WrCombs said in Email auto CC:

@Pete-S said in Email auto CC:

@WrCombs said in Email auto CC:

Can someone help me understand GSuite email admin stuff??
Customer opened ticket to add her as a CC on another employees emails - we set up the rule yesterday and tested - worked fine from my understanding but ticket was reopened with the notes that when the employee who is copied emails send an email to the other employee from the email that is supposed to be cc'd on all incoming emails - there is no response /cc notification - My thought is because its coming from email that is supposed to be CC'd it's not sending the CC to prevent loop back emails - but I dont know much about it.

anyone have any insight?

Contact google support instead. They are there to help you and they should know how it is suppose to work and what settings to check if it doesn't. And they can probably see things in your account that you can't.

Gotcha. My manager and I were bouncing ideas off of each other on this one and we came to the conclusion that google is being to smart for it's own good - Like it's not copying her on emails being sent to that other employees email from the CC'd email to prevent loop back emails - we explained this to the customer -

Maybe a good chance to step back and figure out the end goal. Why would she want to be CC'd on her own email?

the employee doesn't know that this happening - there's some behind the scene sticky stuff going on that I'm really trying not to get involved in.

Wait, maybe I'm missing something. Is she getting a copy of an email being sent TO the employee that doesn't know, or only being made a CC on emails sent FROM them. Because the first case is not a CC.

incoming emails are routing to both and replies auto CC the other person to my knowledge.

@scottalanmiller said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Stressful morning at the office today. Have to meet with lawyers all morning. Ugh, I hate this stuff.

uh oh
that sounds horrible.

Oh, it is.

Still cleaning up the old mess? or is this for new business stuff?

New stuff. And then even more new stuff comes up at the meeting. Owning companies kinda sucks some days.

I can only imagine that to be true.

@scottalanmiller said in Email auto CC:

@WrCombs said in Email auto CC:

@Pete-S said in Email auto CC:

@WrCombs said in Email auto CC:

Can someone help me understand GSuite email admin stuff??
Customer opened ticket to add her as a CC on another employees emails - we set up the rule yesterday and tested - worked fine from my understanding but ticket was reopened with the notes that when the employee who is copied emails send an email to the other employee from the email that is supposed to be cc'd on all incoming emails - there is no response /cc notification - My thought is because its coming from email that is supposed to be CC'd it's not sending the CC to prevent loop back emails - but I dont know much about it.

anyone have any insight?

Contact google support instead. They are there to help you and they should know how it is suppose to work and what settings to check if it doesn't. And they can probably see things in your account that you can't.

Gotcha. My manager and I were bouncing ideas off of each other on this one and we came to the conclusion that google is being to smart for it's own good - Like it's not copying her on emails being sent to that other employees email from the CC'd email to prevent loop back emails - we explained this to the customer -

Maybe a good chance to step back and figure out the end goal. Why would she want to be CC'd on her own email?

the employee doesn't know that this happening - there's some behind the scene sticky stuff going on that I'm really trying not to get involved in.

@Pete-S said in What does your desk look like?:

@Dashrender said in What does your desk look like?:

Might also consider a ring light.

Actually the white wall that is just behind the laptop is much better than a ring light. Just bounce a light source of it and you'll get a very nice light. Search for "bounce lighting" if you want examples.

I have this setup - I have a LED lap that I pointed a the wall and turned the camera on - much better lighting for video calls and wat not.

Thanks for the idea!

@Pete-S said in Email auto CC:

@WrCombs said in Email auto CC:

Can someone help me understand GSuite email admin stuff??
Customer opened ticket to add her as a CC on another employees emails - we set up the rule yesterday and tested - worked fine from my understanding but ticket was reopened with the notes that when the employee who is copied emails send an email to the other employee from the email that is supposed to be cc'd on all incoming emails - there is no response /cc notification - My thought is because its coming from email that is supposed to be CC'd it's not sending the CC to prevent loop back emails - but I dont know much about it.

anyone have any insight?

Contact google support instead. They are there to help you and they should know how it is suppose to work and what settings to check if it doesn't. And they can probably see things in your account that you can't.

Gotcha. My manager and I were bouncing ideas off of each other on this one and we came to the conclusion that google is being to smart for it's own good - Like it's not copying her on emails being sent to that other employees email from the CC'd email to prevent loop back emails - we explained this to the customer -

Can someone help me understand GSuite email admin stuff??
Customer opened ticket to add her as a CC on another employees emails - we set up the rule yesterday and tested - worked fine from my understanding but ticket was reopened with the notes that when the employee who is copied emails send an email to the other employee from the email that is supposed to be cc'd on all incoming emails - there is no response /cc notification - My thought is because its coming from email that is supposed to be CC'd it's not sending the CC to prevent loop back emails - but I dont know much about it.

anyone have any insight?

@scottalanmiller said in What Are You Doing Right Now:

Stressful morning at the office today. Have to meet with lawyers all morning. Ugh, I hate this stuff.

uh oh
that sounds horrible.

Picked up a little "Mr Coffee" 5 cup pot from the store last night - got that set up in my work space and brewing the first 25oz of coffee getting started for the day

@Dashrender said in Frist time Headset ?:

@WrCombs said in Frist time Headset ?:

@Dashrender said in Frist time Headset ?:

@WrCombs said in Frist time Headset ?:

Mentioned that I was having issues with my headset to one of my coworkers - I guess we have a standard issue headset offered by the company.

https://www.amazon.com/dp/B08WJRMW17/ref=cm_sw_r_api_i_3YW5JM7SC9CNTRGQGTVK_0?th=1

It does seem kinda weird that either a) they supply you with one or b) they reimburse you for providing one of your own.

Though perhaps we don't have all the information.

I'm not following

do they
a) pay for a headset OR
b) reimburse you for one you buy yourself?

Using a headset is basically a requirement for a softphone (and since you're now work from home support - I fully expect you'll spend the better part of your day on the phone - so you'll want a headset for that so really that should be a business expense).

ah, they bought it and it'll be here tomorrow.

@Dashrender said in Frist time Headset ?:

@WrCombs said in Frist time Headset ?:

Mentioned that I was having issues with my headset to one of my coworkers - I guess we have a standard issue headset offered by the company.

https://www.amazon.com/dp/B08WJRMW17/ref=cm_sw_r_api_i_3YW5JM7SC9CNTRGQGTVK_0?th=1

It does seem kinda weird that either a) they supply you with one or b) they reimburse you for providing one of your own.

Though perhaps we don't have all the information.

I'm not following

@WrCombs said in Frist time Headset ?:

Mentioned that I was having issues with my headset to one of my coworkers - I guess we have a standard issue headset offered by the company.

https://www.amazon.com/dp/B08WJRMW17/ref=cm_sw_r_api_i_3YW5JM7SC9CNTRGQGTVK_0?th=1

Issue being that it cuts out and have spirts of static mid conversation and that i was looking to replace.

Mentioned that I was having issues with my headset to one of my coworkers - I guess we have a standard issue headset offered by the company.

https://www.amazon.com/dp/B08WJRMW17/ref=cm_sw_r_api_i_3YW5JM7SC9CNTRGQGTVK_0?th=1

@Dashrender said in What does your desk look like?:

@WrCombs said in What does your desk look like?:

)

It’s a work in progress but home office desk is up

Put the laptop on a stand ($20 or less on Amazon) and get a real keyboard - you'll like life a lot more!

Also, get a webcam, a decent one, you'll have a lot more control and it will look a ton better than what's build into the laptop.

Might also consider a ring light.

Good things to consider
and can be done within the next 2 weeks or so.

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@gjacobse said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Playing with the microphone/camera and related settings - lots of background noise i'm trying to see if it's going to be a problem

What camera/mic? Internal to the new laptop?

Check the mic boost levels….. what noise is it picking up.

Yea, think I finally got it figured out, but I'm doing laundry and my "office" is in the basement in the space across from the washer and dryer - and it was a lot of static -

Time to install sound deadening materials...

agreed

just finished my "reading" for the day waiting for the creds for zendesk to come through so i can start playing with that a little bit

Coffee and reading to start the day, shadowing through out the day - finally got access to zendesk