VSSadmin list writers will show the failed component - maybe it is from a previous backup software as dbeato suggested
Could try Acronis VSS Doctor on the host - link
Try unchecking Backup Integration Services in the Management --> Integration Services area to get a crash-consistent backup at minimum and see if it works.
This link says the issue will be fixed in Server 2016, 2012 R2 applies to this message, but is not mentioned for fix...
Re-Install up-to-date Guest Integration services on the Guest VM