@scottalanmiller ah haha... I know some techs that love untangle too. I've never used it.

Hey Scott, finally got around to checking out the new site and this is the first thread I've checked out so thought I would reply here first. I checked out a ton of different helpdesk solutions when researching the best one for my MSP... Autotask & Connectwise I have used before and they feel too bloated not to mention pricey. Obviously I've tried Spiceworks but not so great for MSP's as stated already. I used a free one called Freshdesk for quite some time while I was trying out other products. After ruling out Zenith InfoTech/Continuum, Kaseya, and several others I finally settled on GFI Max for my MSP Platform and shortly after I went with them they launched Service Desk which integrates nicely with their management dashboard. So far I have been pretty happy with it.

@scottalanmiller ah haha... I know some techs that love untangle too. I've never used it.

@scottalanmiller whats wrong with ubiquity? I'm using it for a bunch of clients love it.

Hey Scott, finally got around to checking out the new site and this is the first thread I've checked out so thought I would reply here first. I checked out a ton of different helpdesk solutions when researching the best one for my MSP... Autotask & Connectwise I have used before and they feel too bloated not to mention pricey. Obviously I've tried Spiceworks but not so great for MSP's as stated already. I used a free one called Freshdesk for quite some time while I was trying out other products. After ruling out Zenith InfoTech/Continuum, Kaseya, and several others I finally settled on GFI Max for my MSP Platform and shortly after I went with them they launched Service Desk which integrates nicely with their management dashboard. So far I have been pretty happy with it.