I'm not a sales guy, so just wondering, isn't it much efficient to jump on the call with a guy? I mean, thus, you can easily make the contact much more personal comparing to the email conversation. And also, since people are lazy (just admit it), it shouldn`t be the problem to convince the guy to jump on the call with you.

@openit said:

Dear All,

I am planning for Offsite backup. As of now we have onsite backup in the office on QNAP NAS box. Probably the Offsite backup copy will be in authorized person's house, so I will require to use Internet and I believe we can do it easily with some NAS box in market.

Queries:

1. Is that secure to use this type of connection ?( through internet) since there are dangerous virus like Cryptolock, so it could be dangerous if Offsite backup device is always connected. Need to protect offsite backup with any possible risks.
2. Probably QNAP will have some easier solution for this offsite (not replication).
3. Maybe once in week or month will be fine backups will be fine ?

Thanks.

OK, so IMHO:

1. That depends on the encryption of the solution used for backups. Looks like Veeam do can encrypt and certified to work with QNAP:
   https://www.qnap.com/i/en/business_solutions/con_show.php?op=showone&cid=17
   https://www.veeam.com/backup-files-encryption.html
2. Why not replication? This looks like a good option for me for tons of reasons, but I`d like to check with you before sharing my thoughts.
3. That actually depends on your RPO/RTO requirements. To put it simple: for what maximum period of time the data loss is acceptable for you?

@scottalanmiller said:

That's pretty low for that position.

Just wondering, whats the good number?

@gjacobse said:

@Dashrender said:

@gjacobse said:

I found a source of the glasses Decker uses in BladeRunner.. Damn they are expensive.

http://www.amazon.co.uk/Double-Blade-Runner-Whisky-Glass/dp/B00DT4HYRG

AEh - What's £99.99 ?....Cheap..

You consider these cheap? That price is per glass.

Pretty sure it said Twin Pack:

Well, how about this beauty?:)
http://www.radbag.de/totenkopf-shotglas?gclid=CPmYje3x28kCFYj4cgodhiUGKQ

@coliver said:

Purchased a Steam Controller today. Going to give it a go on a laptop.

How`d it go?

@mprftw said:

@original_anvil

Is that even legal?))))

Bye-bye $100 )))

@scottalanmiller said:

@hubtechagain said:

i'm gonna build a steam PC. @Mike-Ralston help. $500 or less

There had been an official one on sale for $300 but they sold out pretty quickly.
Yeah. Another option is Alienware boxes - their price was around half of K

@hubtechagain dude, why not Steam Machine? http://www.sybergaming.com/products/steam-machine.aspx - those ones are sold out already. AFAIR they have $500 option

Well, obviously there are many ways to skin a cat, but I'm pretty there are best practices. Its like separation of support levels - its specific for product, but you still can google for guide lines.

@scottalanmiller it looks like none)))
Well, I can start being a writer:)

Call me Tony.
I'm headding the Support Deppartment at StarWind.
Gamer, love paintball and beer. People say I'm annoying:)

Hi guys!

I`ll start with the question: do you guys know good books that would say how to build the good support/customer care department?

I've read few books, but they all were telling something like "be nice to customer, be nice to staff, don`t micromanage them, blablabla". I mean, that info is good, and its true. But I ws looking for something more technical. For example: how to properly separate L1/L2/L3 issues, what is the best way to identify KPIs for support engineer...

And yeah, I`m sure that you all read that great book, but it is still one of the best ones that I read (it about management in general):
http://www.amazon.com/The-Minute-Manager-Kenneth-Blanchard/dp/0688014291

@Dashrender well, that applies only if the production is 24/7, which hasn't been mentioned yet. Thus, if that is not so, he can do the reconfiguration afterhours. I'm pretty sure that there will be enough of time for RAID rebuild and StarWind implementation

@Dashrender wut
Could you please explain that? I mean, maybe Im missing something, but I dont see why the usable capacity is the stopper here, even if we can reconfigure RAID.

@scottalanmiller
Thank you for mentioning StarWind here! I really appreciate it!

@hubtechagain
So, just want to confirm that StarWind Virtual SAN can do the job here. I would recommend you to install on all the 3 nodes that you have and run the 3-way replication on the storage level. Thus there will be no need to have redundancy on the RAID level, so you can use RAID 0 and have good speed and more disk space, while StarWind will do the fault tolerance on the storage level.

As about DR considerations, I would recommend to take a closer look at Veeam Backup and Replication solution - they look like a good fit here.

Maybe I could give more precise advices if we would jumped on the quick call. Email me please when you will be available ([email protected])