@scottalanmiller said:

I used to do IT weekend work a lot. Mostly it was heavy lifting stuff like physical desktop migrations where I would be on or lead a team that would unload a truck, put computers on desks, plug them in, image them, set them up, document stuff for users and move on. I've done this for small companies and huge enterprises. It's common work. Doesn't pay great, but low stress, extra money and gets your resume growing.

Additionally you don`t have time to waste it on beer, so work equals savings

@scottalanmiller Thanks for bringing me in!
@ardeyn So, yeah, as Scott said, StarWind Virtual SAN (aka StarWind VSAN), allows using SSDs as one of the tiers of the cache, Level 2 to more exact. So, combination of RAM as the L1 caching and Flash cache gives really good performance boost. The exact numbers actually depends on the workload set, so I just don`t want to misslead you here. BTW, the data within the cache synchronizes across all the nodes, so we are free to claim that we do Fault Tolerance in the cache level. Anyway, here is a bit more information about Server Side caching:
https://www.starwindsoftware.com/caching-page

Let me know if there is anything else that I might be useful for you.

@gjacobse said:

@Dashrender said:

@gjacobse said:

I found a source of the glasses Decker uses in BladeRunner.. Damn they are expensive.

http://www.amazon.co.uk/Double-Blade-Runner-Whisky-Glass/dp/B00DT4HYRG

AEh - What's £99.99 ?....Cheap..

You consider these cheap? That price is per glass.

Pretty sure it said Twin Pack:

Well, how about this beauty?:)
http://www.radbag.de/totenkopf-shotglas?gclid=CPmYje3x28kCFYj4cgodhiUGKQ

You'll be fine!:) Welcome back champ! I'm glad you made it!

Dude, you are not the only one
http://www.complaintsboard.com/complaints/kaspersky-c273496.html
http://forum.kaspersky.com/index.php?s=db331c7f7f7687df09588b5e35beb3ce&showtopic=181529&pid=1447443&mode=threaded&start= - this one on THEIR forum hasn`t been answered.

So, yeah, looks like if you need AV software with support - Kaspersky is not an option

Hey, guys! I've got really ridiculous question. Well, maybe it's not ridiculous, but I feel myself stupid because of not knowing the answer to it
Anyway, here it goes:
Let's imagine that one guy purchased your product. The product itself has got the direct support option that should be renewed annually. The guy decides to do not renew the support contract. How do you officially call him?
I have 3 options right now, but all of them a bit concerns me:

• Post Production. That one concerns me most, cause it was given me as the suggestion, but in my head that is something that related to the movies
• Free User. That one concerns me since this usually free users are something that mostly related to the pre-sale, rather then post-sale processes.
• Non-Supported User. That one fits best among three, but everybody do can get support through the online community, that product have

I might be wrong in understanding of the terms, so please bare with me

Thank you for now!

Hi guys!
@scottalanmiller , thanks for bringing me in
@LAH3385 on my experience that happens due to some not obvious, but really tiny misconfiguration. Like wrong partitioning, not configured MPIO, etc.
It's not like I do want to highjack this thread, but it would be much easier for me to resolve this if we could jump on the remote session. Is that actually possible? If so, then let's schedule one (email me to [email protected]) and me or you, or both of us gonna post an update for the community after. Do we have a deal?:)

@Dashrender said:

I thought the issue was resolved?

Well, I am responsible for customer care, so I want to be completely sure

@LAH3385 said:

@LAH3385

These are some tests I conduct.
visor1
visor2 (the host where VM resides at the moment)
VM
File size 1.8GB (contain 450 files of 4MB each)

visor1 to visor2

visor2 to visor1

visor1 to VM

visor2 to VM

Connection from my PC to visor1/2 or VM is around 6MB/s to 11MB/s (average around 7MB/s)

Actually measuring the performance with the file copy is not the best way
http://blogs.technet.com/b/josebda/archive/2014/08/18/using-file-copy-to-measure-storage-performance-why-it-s-not-a-good-idea-and-what-you-should-do-instead.aspx

I'd recommend you to run the IOmeter benchmark against StarWind RAM disk through the networks. It should show the real numbers

Hi guys!

I`ll start with the question: do you guys know good books that would say how to build the good support/customer care department?

I've read few books, but they all were telling something like "be nice to customer, be nice to staff, don`t micromanage them, blablabla". I mean, that info is good, and its true. But I ws looking for something more technical. For example: how to properly separate L1/L2/L3 issues, what is the best way to identify KPIs for support engineer...

And yeah, I`m sure that you all read that great book, but it is still one of the best ones that I read (it about management in general):
http://www.amazon.com/The-Minute-Manager-Kenneth-Blanchard/dp/0688014291

@Dashrender said in Tool for documentation:

@original_anvil said in Tool for documentation:

@Dashrender well... it would be handy. I know that your option will work as well, but I'm sure you will agree that it is better to use one tool for one task instead of two or more.

Oh absolutely! Anything you can do to make the end user's job easier it definitely a good thing. I just wouldn't have that item on my requirement list, instead it would be on the, should/really want to have list.

Gotcha! Well, not having that functionality is not a stopper, but highly desirable feature

@Dashrender well... it would be handy. I know that your option will work as well, but I'm sure you will agree that it is better to use one tool for one task instead of two or more.

@coliver said in Tool for documentation:

@original_anvil said in Tool for documentation:

@coliver thanks for that!
Actually, that was my very first idea, but I couldn't find anything that would indicate that it can merge few docs/articles into one. Do you think it can do that?

Let me check our instance. I don't think it can now that you point that out.

Thanks!

@coliver thanks for that!
Actually, that was my very first idea, but I couldn't find anything that would indicate that it can merge few docs/articles into one. Do you think it can do that?

Hi there champs!

Not sure if it will be better to post this question here or in water cooler section, so bare with me

So, the question is what tool would you guys recommend for creating and maintaining of the technical documentation?
Basically, the requirements for the tool are :

• Export the source content into the PDF
• Export the source content into HTML
• It should be able to merge few articles or documents into one output file
• It should be able to work with repositories
• It should keep versions of the document

Those are "must have" features.

Obviously, it would be great if the tool would be not overcomplicated and handy.

Ideally, it should be some kind of KB engine that could do all of the mentioned above, plus separating the articles for public view and internal usage.

Thanks in advance!

Hey there!
Friend of mine gave a good feedback about this one
https://codecombat.com/
Hope it gonna help!

@scottalanmiller Thanks for bringing me in!
@ardeyn So, yeah, as Scott said, StarWind Virtual SAN (aka StarWind VSAN), allows using SSDs as one of the tiers of the cache, Level 2 to more exact. So, combination of RAM as the L1 caching and Flash cache gives really good performance boost. The exact numbers actually depends on the workload set, so I just don`t want to misslead you here. BTW, the data within the cache synchronizes across all the nodes, so we are free to claim that we do Fault Tolerance in the cache level. Anyway, here is a bit more information about Server Side caching:
https://www.starwindsoftware.com/caching-page

Let me know if there is anything else that I might be useful for you.

@Reid-Cooper said:

You could call them "foolish" or "screwed"

You are too polite actually

@scottalanmiller said:

It is standard, IMHO, to use "Out of Support" or "Unsupported" to describe the user. It is assumed that everyone can get community support always, so that's just assumed, to me at least.

If you call them Out of Support then it is clear that they had support but no longer do. If you call them Unsupported, it is unclear and they would be lumped together with anyone who doesn't have support for whatever reason.

OK, we've got a new best option

Hey, guys! I've got really ridiculous question. Well, maybe it's not ridiculous, but I feel myself stupid because of not knowing the answer to it
Anyway, here it goes:
Let's imagine that one guy purchased your product. The product itself has got the direct support option that should be renewed annually. The guy decides to do not renew the support contract. How do you officially call him?
I have 3 options right now, but all of them a bit concerns me:

• Post Production. That one concerns me most, cause it was given me as the suggestion, but in my head that is something that related to the movies
• Free User. That one concerns me since this usually free users are something that mostly related to the pre-sale, rather then post-sale processes.
• Non-Supported User. That one fits best among three, but everybody do can get support through the online community, that product have

I might be wrong in understanding of the terms, so please bare with me

Thank you for now!