@Carnival-Boy said:
@NetworkNerd said:
Have you ever told someone you'd work a ticket for them over the weekend because that's when you had time?
No, but I'll often tell them I'd ***try ***to work a ticket for them over the weekend. If I was unable to do to what I said I would (which happens regularly), I'll just let them know that something else came up and I didn't find the time. I never promise anything - either at home or at work. The best I'll say to a user is "if nothing else comes up then I will work on this at such and such a time". It's the same with my kids - instead of saying "I promise we'll go to the park this afternoon", I'll say "If we have time, we'll go to the park this afternoon". I never promise anything - life is too unpredictable.
As I was reading the OP, this is exactly what rang in my head - why on earth would you promise something to an end user that isn't your boss, and even then why do it? Best effort is the expectation that we should be trying to set, but not promises.