@minion-queen said in Mac O365 update issue:
@dashrender said in Mac O365 update issue:
@minion-queen said in Mac O365 update issue:
@dashrender said in Mac O365 update issue:
@minion-queen said in Mac O365 update issue:
Having users that leave the office with their laptops = updates being pushed off etc. pretty often. Can't wait for a good way to monitor this stuff aka SODIUM (man they really do need to come up with a better name for that).
Where there no other products you could use to monitor this? or the client wasn't willing to pay for it?
Of course they aren't willing to pay for it... story of smb life.
Then why are you worrying about it? I'm assuming they aren't willing to pay to have you monitor Sodium either.
For my own sanity I would. However again they only pay when they need me and an emergency clean up is more $$ for me so... while I would rather do it right in the first place and not have to scramble to fix it. They do make it worth my while.
Exactly, so deploying Sodium isn't what the customer wants. Should you offer it to them - heck yes. Say something like - hey we can offer this great new inexpensive service, for $200 or so a month, we'll monitor all of your machines. If we see one outside of updates, or whatever in this given timeline, we'll either automatically go on the clock and fix it, or we'll notify you and schedule time to fix it. But the monitoring shouldn't be free. They are just lucky that the tool to do the monitoring can be free.
