Studying Comptia A+ 1001 currently to take my test before conquering 1002.
I'm here for the community, advise and learning experience.
(Reddit is way too negative and saturated for me).

Currently going down this path of IT to make more money and promoted out this call-center within my same company or find more money elsewhere for me to start education in programming and support myself and girlfriend to get her to stop serving and start her career path.

I'm excited to join the community, thanks for your read.

@Obsolesce I remember reading a post of AMA someone being asked "If you could start your carrier over and do it all over again, what would you do?" and at this time i knew i'm interested in cyber security and the persons reply was if they could go back they would do IT studies before the coding because it would of been a better advantage learning wise and carrier starting. Personally i'v been studying on and off with coding. Previous laptop broke and too busy at work to study on work computer (except Sundays, hints this). Just bought my new laptop and decided to start the IT for the financial gain, which will be a gain because i already have experience in my current office job minus in-field work. So currently only A+ than Security+, than CySEC+. Of-course while working and completing a cert each month.. My goal is to have all by April 2021-May at latest .. My first test is coming Jan 28th for 1001. Once i have at-least A+ ill start practicing my JavaScript once more and brush up on my HTML. The idea just came to me to make a site while i study to keep track of what i'm learning with a blog to seal the information, if i published at-least it would put me steaks to be held accountable even more so. Seems like what i'v came up with as a plan as of now if it don't change. In all honesty it could change, considering i simply want the money. I even thought to start a small business out my home just to get work experience... I just have ideas an goals so this is where i'm at.

Great question.

@JaredBusch I see, well in a very real since, id like to go-in System Administrator... I like the idea of setting up my own networks aswell but i think im seeing my interests lay with security specialist by cyber security field.

@IRJ
No id dont think i bypassed anything , i just work at a callcenter and have no IT or helpdesk job i work w a electrical. i get what you mean, im not able to change or see anything major besides whats been discovered, id like to keep the job and say nothing...

Funny thing i accually tried to use the situation to send to the IT department and see if they could get me a job over, turns out only SUP can talk with IT departments and the emails i tried to send off too are old. i was excited to use it in a positive way. Yeah ill just learn at the job and not take a risk of termination by telling/