Best posts made by Lincoln

@jenuinecase - thanks for the warm welcome. I work for a cloud service provider out of Denver (Faction, Inc) and reside in Cambridge, MA. I cover the Northeast region for Faction and recently left Unitrends after almost seven years. I love to waste my money on off road gear for my Toyota - and my favorite places in the world all have zero cell reception.

Hi All.

Wow! Lots of dialog here, I'll do my best to address. First, I need you guys to keep in mind that I am in fact a sales guy. More specifically, I've always worked specifically with the channel and that continues today. I'll also call out that as a sales person, I am not a marketing person. From my perspective...the goal of the website, and marketing in general, is to deliver to the sales organization people that are looking to buy a product or service that we can deliver. Clearly to do that we also need to articulate people clearly what we do and how we can help folks. A lot of the things on the website are are 100% objective and we all have our own opinions. What I will say about the website is that it is not optimized to deliver leads to the sales group. We may see you coming to the website, and we may see you come back...but we don't really know who you are and we don't have many ways for you to raise your hand ask us to engage with you. In time I hope this changes.

So now you guys know that I'm in sales and more specially hand in hand with the channel. With that said, our ideal customer profile is not an end user but rather a managed service or SaaS provider. Faction delivers enterprise class Infrastructure as a service purpose built for service providers , we have cloud nodes world wide. We compete with AWS, Rackspace, etc. This is not an SMB play but rather mid-market & enterprise. The 100% uptime guarantee means is that if you go down...we put our money where our mouth is. We aren't perfect, and we don't guarantee perfection. What we do guarantee is that if we have an issue and a customer's environment is not available - we don't expect you to pay for that. I think that level of accountability is refreshing.

Essentially what we deliver to the customer is an on premise data center in cloud. More times than not, this includes a dedicated vCenter with API access giving the customer ability to deploy your own tools such as Veeam, Unitrends, Unidesk, Zerto, etc. Pretty significant differentiators depending on who we are talking about. Each Faction cloud instance begins with the following:

25GB RAM
5 Ghz CPU
1 TB of storage
1000 IOPs
10 Mbps of internet

From this point, resources can be added with granularity as needed to meet the needs of the customer.
I hope this helps. I've shared this post with my engineer as well and he will be sending over some bullet points on your technical concerns. I'll get that inserted as soon as possible. Appreciate everyone taking a few moments from your day to look at the site and give feedback.

Cheers,
Linc

@scottalanmiller - thanks for sending this over, I'll take a look and I'm also going to have my SE review.