@thecreativeone91 said:
I've done something similar with ring groups. Have a set of extensions that are where most phone calls are answered ring says 2-3 times and then if the call isn't taken in that time it fails over to another set of ring groups for other people to answer. There's probably a better way of doing it though.
This is how it works right now with some of our other groups, and it's not working for us.
I would love a smart queue - when breaching 5 people in queue, add person 1, if I'm still over 5, add person two, if I'm still over 5, add person three, etc. Then when each of those persons hangup, the system asks, are there still more than 5 calls in that queue, if yes, transfer one to this now open line, if not, remove them from the queue.