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    Comodo ONE Service Desk

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    • coliver
      coliver last edited by

      So how does the testing work? Are you putting tickets into both places and seeing how it goes?

      Minion Queen 1 Reply Last reply Reply Quote 0
      • Minion Queen
        Minion Queen Banned last edited by

        0_1469120943193_c1hd.PNG

        1 Reply Last reply Reply Quote 0
        • Minion Queen
          Minion Queen Banned @coliver last edited by

          @coliver said in Comodo ONE Service Desk:

          So how does the testing work? Are you putting tickets into both places and seeing how it goes?

          Creating a series of test tickets and seeing how notifications work to the users and to us internally. Seems to be working well so far (other than my clutter folder keeps catching them all)

          DustinB3403 gjacobse 2 Replies Last reply Reply Quote 1
          • gjacobse
            gjacobse @Minion Queen last edited by

            @Minion-Queen said in Comodo ONE Service Desk:

            @coliver said in Comodo ONE Service Desk:

            So how does the testing work? Are you putting tickets into both places and seeing how it goes?

            Creating a series of test tickets and seeing how notifications work to the users and to us internally. Seems to be working well so far (other than my clutter folder keeps catching them all)

            Maybe the security level, but I see no current tickets, active or inactive.

            1 Reply Last reply Reply Quote 0
            • scottalanmiller
              scottalanmiller last edited by

              Oh man that is one old fashioned looking ticket interface. I get the impression that there is no AJAX or single page functionality. Everything is going to require a new page to look at a ticket or whatever 😞

              Minion Queen 1 Reply Last reply Reply Quote 0
              • DustinB3403
                DustinB3403 last edited by

                Out of curiosity what is prompting the investigation into Comodo ONE?

                Minion Queen 1 Reply Last reply Reply Quote 1
                • Minion Queen
                  Minion Queen Banned @scottalanmiller last edited by

                  @scottalanmiller said in Comodo ONE Service Desk:

                  Oh man that is one old fashioned looking ticket interface. I get the impression that there is no AJAX or single page functionality. Everything is going to require a new page to look at a ticket or whatever 😞

                  Yes it is... which is what I consider issue #1. 0_1469122736760_ticket 1.PNG

                  0_1469122758876_ticket 2.PNG

                  1 Reply Last reply Reply Quote 0
                  • Minion Queen
                    Minion Queen Banned @DustinB3403 last edited by

                    @DustinB3403 said in Comodo ONE Service Desk:

                    Out of curiosity what is prompting the investigation into Comodo ONE?

                    Afraid to stick with our current system as it has many flaws.

                    DustinB3403 1 Reply Last reply Reply Quote 0
                    • IRJ
                      IRJ last edited by

                      It's hard to test a ticketing system unless it is really in use. We have so many aspects in our ticketing system setup that it would be difficult to migrate even if they were some valid reasons to do so.

                      With all the automated tasks and tickets we run, and all the tweaks we have in our system it would be hard to test every single feature we have implemented.

                      Minion Queen scottalanmiller 2 Replies Last reply Reply Quote 0
                      • DustinB3403
                        DustinB3403 @Minion Queen last edited by

                        @Minion-Queen said in Comodo ONE Service Desk:

                        @DustinB3403 said in Comodo ONE Service Desk:

                        Out of curiosity what is prompting the investigation into Comodo ONE?

                        Afraid to stick with our current system as it has many flaws.

                        Another option you might consider might be osTicket, or ZenDesk, or FreshDesk.

                        Minion Queen 1 Reply Last reply Reply Quote 0
                        • Minion Queen
                          Minion Queen Banned @IRJ last edited by

                          @IRJ said in Comodo ONE Service Desk:

                          It's hard to test a ticketing system unless it is really in use. We have so many aspects in our ticketing system setup that it would be difficult to migrate even if they were some valid reasons to do so.

                          With all the automated tasks and tickets we run, and all the tweaks we have in our system it would be hard to test every single feature we have implemented.

                          We are using a really basic (almost unusable) hosted system right now, nothing special about it at all. But well because it is so simple we can't really do a whole lot and need to.

                          Testing for us is pretty easy since we have very little to move over 🙂

                          1 Reply Last reply Reply Quote 1
                          • DustinB3403
                            DustinB3403 last edited by

                            This article is from 2015, but still worth taking a look into. The top open source ticketing systems at the time.

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                            • DustinB3403
                              DustinB3403 last edited by

                              OTRS is on that list, I actually played with that for a bit, it was pretty good when I was testing it out (previous job) a while back.

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                              • Minion Queen
                                Minion Queen Banned @DustinB3403 last edited by

                                @DustinB3403 said in Comodo ONE Service Desk:

                                @Minion-Queen said in Comodo ONE Service Desk:

                                @DustinB3403 said in Comodo ONE Service Desk:

                                Out of curiosity what is prompting the investigation into Comodo ONE?

                                Afraid to stick with our current system as it has many flaws.

                                Another option you might consider might be osTicket, or ZenDesk, or FreshDesk.

                                We are really going through all the free options first. Because we have looked at the really high end system and nothing outside of building our own will do all we need it to. So we are just looking for simple helpdesk that actually is stable and works.

                                1 Reply Last reply Reply Quote 1
                                • coliver
                                  coliver last edited by

                                  Zoho also has an option that looks like it is pretty good. Although at $12/month/agent not sure if it is competitive.

                                  JaredBusch 1 Reply Last reply Reply Quote 0
                                  • Reid Cooper
                                    Reid Cooper last edited by

                                    The Comodo One offering has RMM functionality too, right, not just helpdesk? How does that look, what all does it do?

                                    dafyre 1 Reply Last reply Reply Quote 0
                                    • dafyre
                                      dafyre @Reid Cooper last edited by

                                      @Reid-Cooper said in Comodo ONE Service Desk:

                                      The Comodo One offering has RMM functionality too, right, not just helpdesk? How does that look, what all does it do?

                                      The RMM stuff gives us some remote control options, similar to ScreenConnect and such. I actually have it set up on my home computer at the moment for playing around with.

                                      1 Reply Last reply Reply Quote 1
                                      • scottalanmiller
                                        scottalanmiller @IRJ last edited by

                                        @IRJ said in Comodo ONE Service Desk:

                                        It's hard to test a ticketing system unless it is really in use. We have so many aspects in our ticketing system setup that it would be difficult to migrate even if they were some valid reasons to do so.

                                        With all the automated tasks and tickets we run, and all the tweaks we have in our system it would be hard to test every single feature we have implemented.

                                        Well, you can often tell when something is going to really suck before you start using it, though.

                                        1 Reply Last reply Reply Quote 1
                                        • JaredBusch
                                          JaredBusch @coliver last edited by JaredBusch

                                          @coliver said in Comodo ONE Service Desk:

                                          Zoho also has an option that looks like it is pretty good. Although at $12/month/agent not sure if it is competitive.

                                          ManageEngine ServiceDesk (owned by Zoho) is free for the helpdesk only portion for unlimited techs.

                                          It has hosted or self hosted options. and they have device apps for it.

                                          Minion Queen coliver 2 Replies Last reply Reply Quote 3
                                          • nadnerB
                                            nadnerB last edited by

                                            If you exhaust all the free options. AVOID topdesk.

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