Does anyone have a TightVNC guide for business use?
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@DustinB3403 said in Does anyone have a TightVNC guide for business use?:
The bulk of our use cases are for people who are having trouble in our remote offices.
Since we obviously can't RDP to their systems to see the issue they are having (nor try and fix the issue with our account) we need a simple way to just hit their systems, and see what they see.
Have you looked at Meraki System Manager? It can be a pain but is free and does exactly what you want. https://meraki.cisco.com/products/systems-manager
I used it to do remote troubleshooting in the past.
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If your on Office365 exchange, your office use Lync/Skype for Business?
Users can do screen share with you that way.
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@coliver We use Meraki now, but I'm often dealing with less than technical people.
It's not 100% reliable enough some times either.
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@ntoxicator Except 90% of our staff refuse to use SfB.
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@DustinB3403 said in Does anyone have a TightVNC guide for business use?:
@coliver We use Meraki now, but I'm often dealing with less than technical people.
It's not 100% reliable enough some times either.
Why do they need to be technical? The Meraki console does all the work for you, you just click on the remote session and login. Again, you are saying people aren't very technical but you want to implement a TightVNC solution that can/will be monstrously complex.
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@coliver I'll give you an example of an issue I just had.
Supervisor A wants me to setup folder access for Employee A on device A.
Supervisor A insist the computer is online, I insist it is not. Employee A is no where around (day off). Supervisor A (after 40 minutes of farting around) "Oh Employee A swapped the computers around, so A is B and B is A."
Now obviously, just leaving the equipment connected at all times, this wouldn't be an issue, but I specifically needed to see device A (because it had Employee A's account"
Teamviewer is great, but expensive as hell.
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So the fix that I envision is PDQ Deploying the TightVNC end point client on all of my computers in the org, and then have the management console on my system so I can say, no Computer B is online, and Computer A is not and not have to deal with the end user.
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@DustinB3403 said in Does anyone have a TightVNC guide for business use?:
@coliver I'll give you an example of an issue I just had.
Supervisor A wants me to setup folder access for Employee A on device A.
Supervisor A insist the computer is online, I insist it is not. Employee A is no where around (day off). Supervisor A (after 40 minutes of farting around) "Oh Employee A swapped the computers around, so A is B and B is A."
Now obviously, just leaving the equipment connected at all times, this wouldn't be an issue, but I specifically needed to see device A (because it had Employee A's account"
Teamviewer is great, but expensive as hell.
I guess I'm not seeing where a TightVNC solution would help you where something like Meraki SM or Screenconnect wouldn't. This is mis-management that can't be solved by a technical solution.
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@coliver You're correct, I'm just frustrated with stupid.
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@DustinB3403 said in Does anyone have a TightVNC guide for business use?:
So the fix that I envision is PDQ Deploying the TightVNC end point client on all of my computers in the org, and then have the management console on my system so I can say, no Computer B is online, and Computer A is not and not have to deal with the end user.
Again, why can't you do this with a free solution like Meraki SM instead of having to build your own? You can literally see when a machine is offline right in the management console.
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Meraki is definitely good for this.
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@coliver It is what we are doing now, but I hate the performance of the Meraki remote system.
I'm likely foolishly assuming that something built would perform better.
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@DustinB3403 said in Does anyone have a TightVNC guide for business use?:
@coliver It is what we are doing now, but I hate the performance of the Meraki remote system.
I'm likely foolishly assuming that something built would perform better.
@DustinB3403 said in Does anyone have a TightVNC guide for business use?:
@coliver It is what we are doing now, but I hate the performance of the Meraki remote system.
I'm likely foolishly assuming that something built would perform better.
Seems VERY fast for me. Everything shows up instantly, last time that I used it.
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@DustinB3403 said in Does anyone have a TightVNC guide for business use?:
@coliver It is what we are doing now, but I hate the performance of the Meraki remote system.
I'm likely foolishly assuming that something built would perform better.
What issues are you seeing? I had issues with multi-monitor computers with different resolution monitors where the mouse would be offset and hard to use, keyboard shortcuts worked here for the most part, other then that not much else.
That being said Meraki uses VNC as their backend for remote access so any issues you are seeing with Meraki might carry over to your local VNC solution.
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Just very slow response times from the client to the console.
It can take 10 seconds to just open explorer. It's usable, but it kills me. I'm used to "Now" not "Click and wait"
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@DustinB3403 said in Does anyone have a TightVNC guide for business use?:
Just very slow response times from the client to the console.
It can take 10 seconds to just open explorer. It's usable, but it kills me. I'm used to "Now" not "Click and wait"
Huh... never had that issue and we had users in California and Texas. Unless they were mobile or on a hotel wireless system I never had much of any lag.
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@DustinB3403 said in Does anyone have a TightVNC guide for business use?:
Just very slow response times from the client to the console.
It can take 10 seconds to just open explorer. It's usable, but it kills me. I'm used to "Now" not "Click and wait"
I stopped using it because of this. It's very clunky.
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but we are just talking about seeing if the light is green or not, right? No need to connect?
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@DustinB3403 Just install the server on all your PC and use the view. It's pretty straight forward.
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@scottalanmiller No if I'm looking to see if a computer is online, I need to connect to it more than likely.
Either to push software or troubleshoot something.
