Azure Outage... Again
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@aaronstuder said in Azure Outage... Again:
@scottalanmiller said in Azure Outage... Again:
Microsoft says: That they will respond to the outage in eight hours.
Eight hours for Azure being 100% down (within our visible scope?) That's a pretty awful SLA for just checking their tickets to see that their platform has gone offline (within some scope.)
For all Internet facing Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have external connectivity at least 99.95% of the time. - http://uptime.is/99.95
Yeah... doesn't really apply when Azure itself is down. The infrastructure is offline. There isn't even a console for VMs to fail over.
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Three nines availability is... pathetic.
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@scottalanmiller How do you know if affects everyone, and not just you?
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@aaronstuder said in Azure Outage... Again:
@scottalanmiller How do you know if affects everyone, and not just you?
Doesn't matter WHO it affects, the issue is the basic platform. Azure, not just our stuff on top of Azure, is gone. I'm asking in this thread what the scope of exposure is, but it simply is irrelevant about the SLA.... there is no product there for us to check in on.
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Three nines availability is... pathetic.
Agreed. Get the client to pay for better support, or fire them.
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I just created a VM - no problem seen here....
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What about the AzureAD? Is that down as well?
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We aren't looking for support of our stuff, we want MS to know that their stuff is gone. It's a very different thing. It might be eight hours before MS even acknowledges that they are no longer providing services. Maybe to anyone, maybe for a region... who knows.
Bottom line, we go to look at Azure's main page and while the framework of the site is there, the data is not. It looks like their database might be down.
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@aaronstuder said in Azure Outage... Again:
Three nines availability is... pathetic.
Agreed. Get the client to pay for better support, or fire them.
"Pay for better support" is just another term for "migrate to rackspace."
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@dafyre said in Azure Outage... Again:
What about the AzureAD? Is that down as well?
Don't know. Not likely as that is handled by a different functional system.
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@scottalanmiller Then why haven't you migrated already?
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@aaronstuder said in Azure Outage... Again:
I just created a VM - no problem seen here....
What we've learned from rooms full of people who see Azure outages all the time is that nearly all outages are very localized. They seem to have their systems set up in such a way that even platform level issues only appear to certain blocks of people. Probably people running on different servers or whatever (not for the VMs, obviously, but for the console.) This lets MS claim zero outages even in the face of hundreds of pissed off customers in a single room talking about how they often have outages.
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@aaronstuder said in Azure Outage... Again:
@scottalanmiller Then why haven't you migrated already?
Did you miss that we aren't the decision makers?
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@scottalanmiller sounds like it's time to fire the client...
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@aaronstuder said in Azure Outage... Again:
@scottalanmiller sounds like it's time to fire the client...
That seems a bit drastic. They aren't complaining about it, they just let us know and we let MS know and MS says that they will look at the ticket in eight hours. Based on what factor would you fire the client? Would you also fire every client that uses Windows on the same logic, for example? What's the reason for firing the client?
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@scottalanmiller said in Azure Outage... Again:
@aaronstuder said in Azure Outage... Again:
I just created a VM - no problem seen here....
What we've learned from rooms full of people who see Azure outages all the time is that nearly all outages are very localized. They seem to have their systems set up in such a way that even platform level issues only appear to certain blocks of people. Probably people running on different servers or whatever (not for the VMs, obviously, but for the console.) This lets MS claim zero outages even in the face of hundreds of pissed off customers in a single room talking about how they often have outages.
Literally paying for a service that brings your entire company (more or less) to a standstill. I hope the client isn't a production company.
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@aaronstuder said in Azure Outage... Again:
I just created a VM - no problem seen here....
Ah - but which site are you running from?
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@gjacobse East US
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@aaronstuder said in Azure Outage... Again:
@gjacobse East US
How can you tell? I would guess that that is the one that we are on too. I know what datacenters the VMs were in, but not which datacenter is providing the console.
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We can't even open a ticket about our VMs being down. MS Support is offline for us, too. Their outage with Azure goes so deep in their infrastructure that it disables their technical problem reporting system. So we can't file an outage, because Azure is down that hard (for us.)
This is how most Azure outages have been, both for us and for people that we have spoken to about it. This seems to be very common, they don't just lose the VMs, they lose everything including all visibility and communications channels.
