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    QuickBooks install error

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    • Mike Davis
      Mike Davis last edited by

      I had QuickBooks 2013 installed on a Windows Server 2008 Terminal Server. I tried to install QuickBooks 2015 and I'm getting an error when I try to launch it for the first time. At the end of the "QuickBooks Product Configuration" I get the error "An error occured while attempting to reconfigure your new edition of QuickBooks. You must temporarily return to your previous edition by reinstalling it fom the original CD..."

      I tried putting the old version on as it suggested and that didn't help. I also tried removing all the QuickBooks files in various directories to do a clean install. I haven't run msconfig to disable all non microsoft stuff, but I have disabled antivirus.

      It doesn't seem to make a difference if I launch the "Install Application on Terminal Server" from control panel.
      0_1461330953765_error-reconfigure.png

      Any ideas?

      1 Reply Last reply Reply Quote 1
      • Danp
        Danp last edited by

        Maybe this?

        1 Reply Last reply Reply Quote 0
        • scottalanmiller
          scottalanmiller last edited by

          The error is attempting to install QB ;)

          travisdh1 1 Reply Last reply Reply Quote 2
          • scottalanmiller
            scottalanmiller last edited by

            Sounds like a QB bug. Time to engage Intuit support.

            brianlittlejohn 1 Reply Last reply Reply Quote 1
            • travisdh1
              travisdh1 @scottalanmiller last edited by

              @scottalanmiller said in QuickBooks install error:

              The error is attempting to install QB ;)

              Don't get me started. If it were up to me, we'd be back to using Peach Tree.

              1 Reply Last reply Reply Quote 0
              • brianlittlejohn
                brianlittlejohn @scottalanmiller last edited by

                @scottalanmiller Intuit Support? is that an oxymoron?

                1 Reply Last reply Reply Quote 1
                • Mike Davis
                  Mike Davis last edited by

                  no QBhelp.exe running.

                  Tried Rename the EntitlementDataStore.ecml file

                  Tried reinstalling QuickBooks.

                  I'll have to try the selective startup later.

                  1 Reply Last reply Reply Quote 1
                  • dafyre
                    dafyre last edited by

                    Run it as Administrator?

                    1 Reply Last reply Reply Quote 0
                    • Mike Davis
                      Mike Davis last edited by

                      Running as admin. I have been hesitant to call QuickBooks support since running on a terminal server is only support for Enterprise Edition and they have non for profit edition. Also if step one is to reboot the server, I can't do that right now. I guess I'll engage them and see where that goes.

                      1 Reply Last reply Reply Quote 1
                      • scottalanmiller
                        scottalanmiller last edited by

                        Oh I missed that it is on TS. That might easily be the issue.

                        1 Reply Last reply Reply Quote 0
                        • dafyre
                          dafyre last edited by

                          Log in to the VM's console and try to run it from there?

                          1 Reply Last reply Reply Quote 1
                          • Mike Davis
                            Mike Davis last edited by

                            I tried logging in to the console and running as admin.

                            Mike Davis 1 Reply Last reply Reply Quote 0
                            • Mike Davis
                              Mike Davis @Mike Davis last edited by

                              @Mike-Davis Selective startup for the win. Not sure what was stopping it, but when I installed it before, it never got to the part of the install where it asked about running updates. This time when I ran the repair, it did that, and then when I launched it for the first time, it completed the initial config.

                              1 Reply Last reply Reply Quote 2
                              • Nic
                                Nic last edited by

                                Not sure on that one - it's after my time.

                                1 Reply Last reply Reply Quote 0
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