Dell Latitude e5440 issue with airplane mode
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The user using the above laptop has issue with using the Modem in his laptop.The USB modem is working with the other laptops and desktops.The modem is detecting at the laptop but unable to connect tointernet.The airplane mode is grayed out and unable to switch over to wifi option.Windows 8.1 is used by the user.Any suggestions to work the modem with the same laptop??
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Is the modem being detected when plugged in? Is the driver installed under devices?
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@scottalanmiller The modem is detecting in the machine but unable to connect the same in the laptop.The modem is working fine in other machines.
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@Lakshmana said:
@scottalanmiller The modem is detecting in the machine but unable to connect the same in the laptop.The modem is working fine in other machines.
is the machine and the laptop the same device here?
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@scottalanmiller The Laptop is the device where the user is using.
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@Lakshmana said:
@scottalanmiller The Laptop is the device where the user is using.
But you said that it was detecting in the machine. Is that the machine that is also the laptop? The question is, does the laptop detect the modem. Just yes or no.
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@scottalanmiller Laptop detects the modem.The modem is also checked in the desktop which is working fine
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Okay, if detected it will show up in the device manager. Any issues there? Exclamation point or anything? Is the driver loaded correctly?
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@scottalanmiller There is no exclamation mark present.I have tried the drivers from the Dell site for Airplane mode.But the airplane mode is grade out
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Where does airplane mode come from? Airplane mode has nothing to do with modems.
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@scottalanmiller Right but when i disconnect the LAN cable the laptop is in Airplane mode only
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@Lakshmana said:
@scottalanmiller Right but when i disconnect the LAN cable the laptop is in Airplane mode only
So the issue is the airplane mode, not the modem? The modem is a red herring, perhaps?
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@scottalanmiller What may be the solution for this issue?/
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Can you completely disable or remote airplane mode?
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@scottalanmiller I have tried by changing some regedit values but no use in it.
Whether any hardware issue ?? -
@Lakshmana said:
@scottalanmiller I have tried by changing some regedit values but no use in it.
Whether any hardware issue ??That's possible.
