Remote Windows 10 Upgrade - Success thank you ScreenConnect
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@Breffni-Potter said:
@Dashrender said:
@Breffni-Potter said:
And how many engineers are monitoring and supporting Screen Connect via those companies?
Plus, the fact they have been bought by Connect Wise makes me nervous about their future.
Danielle told me that they could give me the master password for the accounts and I could change it to keep NTG out. If it was ever broke and they had to fix it, I'd have to give them the new master password.
That does not answer my original question.
I have a problem with the product, how many human beings are available to fix it 24 hours a day 7 days a week? What's the support like?
What value am I gaining or losing by having someone else host it for me instead of the developers of the product?
I don't believe that NTG is a 24/7 shop, but you'd have to ask Danielle about that. As for what is support like - again, you'll have to ask her that.
What value are you gaining by having NTG host it? Cost savings. Do they have a highly available setup over multiple DCs for this? I have no idea - but then again I have no idea if SC does directly either.
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@Breffni-Potter said:
But what drives the lower cost?
What do you mean? It's a different service. They price it differently through different channels.
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But I'm asking you as you offered it
@DashrenderWhat I'm trying to say, is it's very well to say you can try it different to save X money but as the answer to the questions about the differences is "Talk to this person seperately" we can't discuss the 2 options fairly.
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@scottalanmiller said:
What do you mean? It's a different service. They price it differently through different channels.
If we drew up a pros and cons list of self hosted V hosted, what would they look like? By paying a lower financial cost, are we gaining a soft cost somewhere else by loss of benefit or features?
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@Dashrender said:
@Breffni-Potter said:
@Dashrender said:
@Breffni-Potter said:
And how many engineers are monitoring and supporting Screen Connect via those companies?
Plus, the fact they have been bought by Connect Wise makes me nervous about their future.
Danielle told me that they could give me the master password for the accounts and I could change it to keep NTG out. If it was ever broke and they had to fix it, I'd have to give them the new master password.
That does not answer my original question.
I have a problem with the product, how many human beings are available to fix it 24 hours a day 7 days a week? What's the support like?
What value am I gaining or losing by having someone else host it for me instead of the developers of the product?
I don't believe that NTG is a 24/7 shop, but you'd have to ask Danielle about that. As for what is support like - again, you'll have to ask her that.
What value are you gaining by having NTG host it? Cost savings. Do they have a highly available setup over multiple DCs for this? I have no idea - but then again I have no idea if SC does directly either.
We do not have quite 24/7 however we are 6am-10pm est. Support is you email/call us and we fix it :P. Though with Scott in Crete I could make him work on this too
cheaper is one thing you gain. We do host this via Azure right now but are considering moving it to Rackspace I believe (Scott can speak to that side of it better than I can).
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@Breffni-Potter said:
And how many engineers are monitoring and supporting Screen Connect via those companies?
Plus, the fact they have been bought by Connect Wise makes me nervous about their future.
Do you know something about ConnectWise that the rest of us do not?
I don't care if a company gets bought by another because it is a good product and successful.
I have not heard any bad things about ConnectWise in general.
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Now if Connectwise did some shit like LMI, then by all means... but otherwise.. who cares?
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Yeah? I always get nervous when a product I use/love gets bought by another company.
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@Carnival-Boy said:
Yeah? I always get nervous when a product I use/love gets bought by another company.
Would be something to pay attention to, but not fret over unless the buying company has a history of screwing things over.
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@JaredBusch said:
I don't care if a company gets bought by another because it is a good product and successful.
Connectwise, Their main product seems to be getting more and more unhappy users as time goes on. Even on the marketing "MSP" sites. People do not like the product.
http://www.mspcomparison.com/home/917-psa/34-connectwise-msp.html
Now when something with such a bad image, buys a product you love, would you not be worried?
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@Breffni-Potter said:
@JaredBusch said:
I don't care if a company gets bought by another because it is a good product and successful.
Connectwise, Their main product seems to be getting more and more unhappy users as time goes on. Even on the marketing "MSP" sites. People do not like the product.
http://www.mspcomparison.com/home/917-psa/34-connectwise-msp.html
Now when something with such a bad image, buys a product you love, would you not be worried?
I do not call a few bad reviews a bad image. happy users do not post as many reviews as pissed off users. Also note the timestamps there.
Now, I will not argue and say they are good, because I do not know that. But i have not seen bad press regarding their services, is all I am saying.
