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    Anyone use change management/tracking?

    Scheduled Pinned Locked Moved IT Discussion
    change management
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    • AmbarishrhA
      Ambarishrh @Deleted74295
      last edited by

      @Breffni-Potter said:

      Some helpdesks have a project/change management module built in for exactly this reason.

      https://freshservice.com/change-management?top-features

      This is one example, I quite like the Freshdesk/FreshService as a package.

      Looks nice, wish we could get something like this in house!

      1 Reply Last reply Reply Quote 0
      • Deleted74295D
        Deleted74295 Banned
        last edited by

        I think Manage Engine gives you a self hosted version of their software for free which has a change management module.

        1 Reply Last reply Reply Quote 1
        • Deleted74295D
          Deleted74295 Banned
          last edited by

          https://www.manageengine.com/products/service-desk/itil-change-management.html

          1 Reply Last reply Reply Quote 0
          • AmbarishrhA
            Ambarishrh
            last edited by

            I am trying to install Manage Engine on a centos 6.7 64 bit and all i get is:

            ./ManageEngine_ServiceDesk_Plus_64bit.bin -console
            InstallShield Wizard

            Initializing InstallShield Wizard...

            Searching for Java(tm) Virtual Machine...
            .
            Preparing Java(tm) Virtual Machine...
            ..................................
            ...................................
            ...................................
            ...................................
            ...................................
            ...................................
            ...................................
            ...................................
            ...................................
            ...................................
            ...................................
            ...................................
            ...................................
            ...................................
            ..............[~/public_html]#

            Seems like few users have same issue but no where it says what could be the fix. One ME forum one post says there are no pre requisite and java comes within the package. Anyone installed it before on Linux?

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              I did, but long ago.

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by scottalanmiller

                After it has done that, is java installed?

                # java -version
                
                1 Reply Last reply Reply Quote 0
                • AmbarishrhA
                  Ambarishrh
                  last edited by

                  Doesnt seems like the installer even start the java setup.

                  #java -version
                  bash: java: command not found

                  1 Reply Last reply Reply Quote 0
                  • AmbarishrhA
                    Ambarishrh
                    last edited by

                    Even if i want to install Java, not sure which version i need to install!

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • AmbarishrhA
                      Ambarishrh
                      last edited by

                      Ok tried on another centos this time version 7 and installation finished without any issues

                      1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @Ambarishrh
                        last edited by

                        @Ambarishrh said:

                        Even if i want to install Java, not sure which version i need to install!

                        I always install the latest. It's very rare that that isn't the right answer. That or I use the one that is part of the OS. Only two choices that I normally use. You don't want a specifically unpatched version.

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                        • AmbarishrhA
                          Ambarishrh
                          last edited by

                          I installed ManageEngine Service desk and found that the change management is an addon, couldn't find that on their site. Emailed their team but no reply!

                          scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @Ambarishrh
                            last edited by

                            @Ambarishrh said:

                            I installed ManageEngine Service desk and found that the change management is an addon, couldn't find that on their site. Emailed their team but no reply!

                            Zoho seems to be failing a lot, recently.

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                            • Deleted74295D
                              Deleted74295 Banned
                              last edited by

                              Oh dear.

                              1 Reply Last reply Reply Quote 0
                              • AmbarishrhA
                                Ambarishrh
                                last edited by Ambarishrh

                                Now I need to look for another tool! :S

                                1 Reply Last reply Reply Quote 0
                                • AmbarishrhA
                                  Ambarishrh
                                  last edited by Ambarishrh

                                  Anyone used spiceworks for change management? Haven't used SW in a long time, so any tips would be really helpful. If this can be done on SW, i will sign up for the free hosted ticketing option! 🙂

                                  I know i mentioned a self hosted one will be ideal choice, but doesn't seems like a simple system available. There are systems which is much much more than change managememnt system or its expensive

                                  1 Reply Last reply Reply Quote 0
                                  • JaredBuschJ
                                    JaredBusch @Ambarishrh
                                    last edited by

                                    @Ambarishrh said:

                                    I installed ManageEngine Service desk and found that the change management is an addon, couldn't find that on their site. Emailed their team but no reply!

                                    You mean this?

                                    https://www.manageengine.com/products/service-desk/itil-change-management.html

                                    AmbarishrhA 1 Reply Last reply Reply Quote 0
                                    • AmbarishrhA
                                      Ambarishrh @JaredBusch
                                      last edited by

                                      @JaredBusch said:

                                      @Ambarishrh said:

                                      I installed ManageEngine Service desk and found that the change management is an addon, couldn't find that on their site. Emailed their team but no reply!

                                      You mean this?

                                      https://www.manageengine.com/products/service-desk/itil-change-management.html

                                      This comes as an addon for free version of Servicedesk
                                      https://www.manageengine.com/mobile/service-desk/sdp-editions.html
                                      0_1456677520583_tmp_5710-Screenshot_2016-02-28-20-35-431866538868.png

                                      AmbarishrhA 1 Reply Last reply Reply Quote 0
                                      • AmbarishrhA
                                        Ambarishrh @Ambarishrh
                                        last edited by

                                        And once installed, i dont see an option for tgis addon, nor could find download link to get it

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