ML
    • Register
    • Login
    • Search
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups

    Solved Elastix and External CRM Application

    IT Discussion
    elastix elastix 2 elastix 2.5 crm voip telephony
    3
    13
    3434
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • AlyRagab
      AlyRagab last edited by scottalanmiller

      Dears,
      i need to integrate Elastix 2.5 Server with External CRM Application to get the Caller-ID and Name in the coming calls.
      so any guide for that ?

      Thanks

      1 Reply Last reply Reply Quote 1
      • AlyRagab
        AlyRagab @scottalanmiller last edited by

        @scottalanmiller Sorry for the delay , and the issue is resolved
        this link was so helpful
        http://www.akretion.com/open-source-contributions/openerp-asterisk-voip-connector
        Thank you all.

        1 Reply Last reply Reply Quote 0
        • scottalanmiller
          scottalanmiller last edited by

          Which external CRM would matter as they use different tools. Have you looked at SugarCRM which is built into Elastix with all of the integration built in? vTiger is available like that as well.

          AlyRagab 1 Reply Last reply Reply Quote 0
          • AlyRagab
            AlyRagab @scottalanmiller last edited by

            @scottalanmiller i have already a CRM Application and want to integrate with Elastix so what should i do from Elastix Side to make the integration ?

            scottalanmiller 1 Reply Last reply Reply Quote 0
            • scottalanmiller
              scottalanmiller @AlyRagab last edited by

              @AlyRagab said:

              @scottalanmiller i have already a CRM Application and want to integrate with Elastix so what should i do from Elastix Side to make the integration ?

              It depends on what the CRM is, Elastix is just Asterisk, so the CRM can interface in any way that it can talk to Asterisk or to its logs. Which CRM it is will be a factor. Which CRM do you have?

              1 Reply Last reply Reply Quote 0
              • AlyRagab
                AlyRagab last edited by

                sorry for the late respond , i am using Odoo OpenERP

                1 Reply Last reply Reply Quote 1
                • NetworkNerd
                  NetworkNerd last edited by

                  It sounds like you'd have to write some custom code to do the integration you mention here. That may or may not be a skillset you have, and depending on the company, they may or may not want to farm that out to a 3rd party to do depending on cost.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmiller
                    scottalanmiller last edited by

                    That's what I'm thinking. vTiger and SugerCRM have built in integration options, but using an ad hoc tool requires that CRM (or ERP in this case) to have build the necessary integrations and they probably have not.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmiller
                      scottalanmiller last edited by

                      Here is what is needed:

                      http://www.akretion.com/open-source-contributions/openerp-asterisk-voip-connector

                      AlyRagab 1 Reply Last reply Reply Quote 2
                      • AlyRagab
                        AlyRagab @scottalanmiller last edited by

                        @scottalanmiller Thanks for your Support My Dear.

                        1 Reply Last reply Reply Quote 0
                        • scottalanmiller
                          scottalanmiller last edited by

                          No problem, definitely let us know if it works.

                          1 Reply Last reply Reply Quote 0
                          • scottalanmiller
                            scottalanmiller last edited by

                            Did this end up working for you? Should we mark it as solved?

                            AlyRagab 1 Reply Last reply Reply Quote 0
                            • AlyRagab
                              AlyRagab @scottalanmiller last edited by

                              @scottalanmiller Sorry for the delay , and the issue is resolved
                              this link was so helpful
                              http://www.akretion.com/open-source-contributions/openerp-asterisk-voip-connector
                              Thank you all.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmiller
                                scottalanmiller last edited by

                                Cool, thanks.

                                1 Reply Last reply Reply Quote 0
                                • First post
                                  Last post