What Do You Call a User That Is Out of ASM?
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It is standard, IMHO, to use "Out of Support" or "Unsupported" to describe the user. It is assumed that everyone can get community support always, so that's just assumed, to me at least.
If you call them Out of Support then it is clear that they had support but no longer do. If you call them Unsupported, it is unclear and they would be lumped together with anyone who doesn't have support for whatever reason.
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Non-Supported feels like an ESL (English as a Second Language) -ism, because native English speakers would expect to hear Unsupported, I think.
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@scottalanmiller said:
It is standard, IMHO, to use "Out of Support" or "Unsupported" to describe the user. It is assumed that everyone can get community support always, so that's just assumed, to me at least.
If you call them Out of Support then it is clear that they had support but no longer do. If you call them Unsupported, it is unclear and they would be lumped together with anyone who doesn't have support for whatever reason.
OK, we've got a new best option
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"User out of support" is the best one. Or on a more formal note "support contract expired" if you need a multiple choice box describing their support status.
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You could call them "foolish" or "screwed"
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LMAO
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@Reid-Cooper I've seen several very "interesting" reasons for people not to renew support.
One is "the solution is rock solid and we've never had issues with it, so we don't need support". That one goes along the lines of my house has never been robbed, so I might as well remove my alarm. And open the front door for good measure.
Another one is going self supported. I mean I can see why people would go with this one, but still. Pretty unreasonable in a production environment. -
@Reid-Cooper said:
You could call them "foolish" or "screwed"
I'd add something about the source of future headaches and the reason I need surgery for an ulcer.
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I was trying to be kind.
