What Do You Call a User That Is Out of ASM?


  • Vendor

    Hey, guys! I've got really ridiculous question. Well, maybe it's not ridiculous, but I feel myself stupid because of not knowing the answer to it 🙂
    Anyway, here it goes:
    Let's imagine that one guy purchased your product. The product itself has got the direct support option that should be renewed annually. The guy decides to do not renew the support contract. How do you officially call him?
    I have 3 options right now, but all of them a bit concerns me:

    • Post Production. That one concerns me most, cause it was given me as the suggestion, but in my head that is something that related to the movies
    • Free User. That one concerns me since this usually free users are something that mostly related to the pre-sale, rather then post-sale processes.
    • Non-Supported User. That one fits best among three, but everybody do can get support through the online community, that product have

    I might be wrong in understanding of the terms, so please bare with me 🙂

    Thank you for now!



  • It is standard, IMHO, to use "Out of Support" or "Unsupported" to describe the user. It is assumed that everyone can get community support always, so that's just assumed, to me at least.

    If you call them Out of Support then it is clear that they had support but no longer do. If you call them Unsupported, it is unclear and they would be lumped together with anyone who doesn't have support for whatever reason.



  • Non-Supported feels like an ESL (English as a Second Language) -ism, because native English speakers would expect to hear Unsupported, I think.


  • Vendor

    @scottalanmiller said:

    It is standard, IMHO, to use "Out of Support" or "Unsupported" to describe the user. It is assumed that everyone can get community support always, so that's just assumed, to me at least.

    If you call them Out of Support then it is clear that they had support but no longer do. If you call them Unsupported, it is unclear and they would be lumped together with anyone who doesn't have support for whatever reason.

    OK, we've got a new best option 🙂



  • "User out of support" is the best one. Or on a more formal note "support contract expired" if you need a multiple choice box describing their support status.



  • You could call them "foolish" or "screwed" 🙂



  • LMAO



  • @Reid-Cooper I've seen several very "interesting" reasons for people not to renew support.
    One is "the solution is rock solid and we've never had issues with it, so we don't need support". That one goes along the lines of my house has never been robbed, so I might as well remove my alarm. And open the front door for good measure.
    Another one is going self supported. I mean I can see why people would go with this one, but still. Pretty unreasonable in a production environment.



  • @Reid-Cooper said:

    You could call them "foolish" or "screwed" 🙂

    I'd add something about the source of future headaches and the reason I need surgery for an ulcer.


  • Vendor

    @Reid-Cooper said:

    You could call them "foolish" or "screwed" 🙂

    You are too polite actually 🙂



  • I was trying to be kind.


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