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    Installing JIRA Service Desk

    IT Discussion
    atlassian installation jira linux x windows
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    • A
      Alex Sage last edited by scottalanmiller

      [[email protected] ~]# ./atlassian-servicedesk-3.0.9-jira-7.0.9-x32.bin
      Unpacking JRE ...
      Starting Installer ...
      Jan 20, 2016 12:39:06 PM java.util.prefs.FileSystemPreferences$2 run
      INFO: Created system preferences directory in java.home.
      Could not display the GUI. This application needs access to an X Server.
      *******************************************************************
       You can also run this application in console mode without
       access to an X server by passing the argument -c
      *******************************************************************
      [[email protected] ~]#
      

      Really? I can't install this without a GUI?

      travisdh1 1 Reply Last reply Reply Quote 1
      • travisdh1
        travisdh1 @Alex Sage last edited by

        @anonymous said:

        [[email protected] ~]# ./atlassian-servicedesk-3.0.9-jira-7.0.9-x32.bin
        Unpacking JRE ...
        Starting Installer ...
        Jan 20, 2016 12:39:06 PM java.util.prefs.FileSystemPreferences$2 run
        INFO: Created system preferences directory in java.home.
        Could not display the GUI. This application needs access to an X Server.
        *******************************************************************
         You can also run this application in console mode without
         access to an X server by passing the argument -c
        *******************************************************************
        [[email protected] ~]#
        

        Really? I can't install this without a GUI?

        You need X11. Not necessarily a GUI. I know it's odd, but X11 does not a GUI make. My first IT experience was with engineers doing 3D modeling work on a headless IRIX server. Try isntall just X11, maybe?

        1 Reply Last reply Reply Quote 0
        • A
          Alex Sage last edited by

          yum install xorg-x11-server-Xorg
          

          Same error :(

          1 Reply Last reply Reply Quote 0
          • scottalanmiller
            scottalanmiller last edited by

            Because you don't have it in GUI mode. Did you read the error?

            You can also run this application in console mode without
            access to an X server by passing the argument -c

            A 1 Reply Last reply Reply Quote 0
            • scottalanmiller
              scottalanmiller last edited by

              Do this..

              ./atlassian-servicedesk-3.0.9-jira-7.0.9-x32.bin -c
              1 Reply Last reply Reply Quote 0
              • A
                Alex Sage @scottalanmiller last edited by

                @scottalanmiller Yes, I can read, however the error is the same :(

                scottalanmiller 1 Reply Last reply Reply Quote 0
                • scottalanmiller
                  scottalanmiller @Alex Sage last edited by

                  @anonymous said:

                  @scottalanmiller Yes, I can read, however the error is the same :(

                  Something is wrong with the installer then. That flag is specifically to install without X.

                  A 1 Reply Last reply Reply Quote 0
                  • A
                    Alex Sage @scottalanmiller last edited by Alex Sage

                    @scottalanmiller Right, but is that error from the .bin file, or some other command being executed from the .bin file??

                    1 Reply Last reply Reply Quote 0
                    • scottalanmiller
                      scottalanmiller last edited by

                      Who knows, binary installers are evil and sloppy.

                      A 1 Reply Last reply Reply Quote 0
                      • A
                        Alex Sage @scottalanmiller last edited by

                        @scottalanmiller Maybe I should just ask for a refund?

                        scottalanmiller coliver 2 Replies Last reply Reply Quote 0
                        • scottalanmiller
                          scottalanmiller @Alex Sage last edited by

                          @anonymous said:

                          @scottalanmiller Maybe I should just ask for a refund?

                          You paid for it? They will provide support then, right?

                          A 1 Reply Last reply Reply Quote 0
                          • A
                            Alex Sage @scottalanmiller last edited by

                            @scottalanmiller I would hope so =P

                            1 Reply Last reply Reply Quote 0
                            • coliver
                              coliver @Alex Sage last edited by

                              @anonymous said:

                              @scottalanmiller Maybe I should just ask for a refund?

                              I've had good luck with Atlassian support so far. They are very knowledgeable about their products. If you have support with them open a ticket.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmiller
                                scottalanmiller last edited by

                                I would open a support ticket. Mention specifically that you did it with -c to do the console install as the directions said and that it still gives the error to use -c. It's very confusing if you leave that part out.

                                1 Reply Last reply Reply Quote 0
                                • coliver
                                  coliver last edited by

                                  Are you using OpenJDK or Oracle JDK?

                                  A 1 Reply Last reply Reply Quote 0
                                  • A
                                    Alex Sage last edited by

                                    https://jira.atlassian.com/browse/BSERV-6886

                                    Hmmm...... :D

                                    1 Reply Last reply Reply Quote 0
                                    • A
                                      Alex Sage @coliver last edited by

                                      @coliver Whatever yum -y install java installs.

                                      coliver 1 Reply Last reply Reply Quote 0
                                      • coliver
                                        coliver @Alex Sage last edited by

                                        @anonymous said:

                                        @coliver Whatever yum -y install java installs.

                                        OpenJDK. You are going to want to run Oracle JDK/JRE with Atlassian products. They have some know issues with the OpenJDK application.

                                        A 1 Reply Last reply Reply Quote 1
                                        • A
                                          Alex Sage @coliver last edited by

                                          @coliver what package do I need to install?

                                          1 Reply Last reply Reply Quote 0
                                          • A
                                            Alex Sage last edited by Alex Sage

                                            I downloaded the wrong package, and now I feel stupid :cry:

                                            The 64 bit package works fine.....

                                            1 Reply Last reply Reply Quote 2
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