Local, linux based, free helpdesk software



  • I figure this has been asked before, but I didn't find anything in a quick search, so I am going to ask it (again).

    We're currently using JIRA ServiceDesk. It has pluses and minuses to it, but I'm looking at trying to save a little money by dropping this. It is very cheap right now, but as soon as we exceed the starter licenses the cost goes from $10 to $1,500. In addition I find it much harder to work with compared to Spiceworks. Spiceworks is not an option as we cannot have the opportunity of our internal information being exposed in any way.

    So, any suggestions? I'm open to low cost options as well, not just free, but free is an easier sell.

    My wish list:
    Email receipt of requests
    Easily configurable email notifications of both admins and users
    Project management
    There's others, but I can't think of them at the moment



  • It would also be great if you've used it. I have done searches and found the major ones, but I figured I'd poll the community and get feedback based on y'all's experiences.



  • don't know if it fulfills all your requirements, but I've used this one in the past and it's pretty nice:
    https://www.bestpractical.com/rt/

    @aaron at BackBlaze uses it right now, so he might be able to add more.



  • osTicket is another one.. http://osticket.com/ ... I have a friend of mine that uses this one for his Library's region.


  • Service Provider

    Never found one that I liked.



  • @scottalanmiller said:

    Never found one that I liked.

    Never found a ticketing system you liked or never found an open source ticketing system you liked?


  • Service Provider

    @coliver said:

    @scottalanmiller said:

    Never found one that I liked.

    Never found a ticketing system you liked or never found an open source ticketing system you liked?

    Either, i suppose. But specifically an open source ticket system that runs on Linux.


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