Webroot site: Slow to respond
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@Nic said:
Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.
If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient
).While you pretend to get it fixed?
(I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol). -
@dafyre said:
@Nic said:
Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.
If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient
).While you pretend to get it fixed?
(I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).Well I didn't do anything except bug the folks who manage the servers
We still don't have a complete root cause but at least things are working (albeit slowly) in the meantime.
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@Nic said:
@dafyre said:
@Nic said:
Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.
If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient
).While you pretend to get it fixed?
(I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).Well I didn't do anything except bug the folks who manage the servers
We still don't have a complete root cause but at least things are working (albeit slowly) in the meantime.
It's nice to have vendors in here that like to play back.
I hope I am eventually in a position to recommend Webroot products again soon!
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@dafyre said:
@Nic said:
@dafyre said:
@Nic said:
Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.
If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient
).While you pretend to get it fixed?
(I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).Well I didn't do anything except bug the folks who manage the servers
We still don't have a complete root cause but at least things are working (albeit slowly) in the meantime.
It's nice to have vendors in here that like to play back.
I hope I am eventually in a position to recommend Webroot products again soon!
Hey if we can't have fun then what's the point?
and yeah I understand that sometimes the choice of AV isn't always under one's control, or there are other factors that constrain your choice, no worries!
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To add to the fun today our Webroot community went down for about 10 minutes. Never a dull day.
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My console started working like 5 minutes after I posted here this a.m. Guess b*tchin' about it worked!
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@RojoLoco bitching is always a good option
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@Nic -- Unfortunately, bitching doesn't seem to work when reporting false positives to the Webroot support team.
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@Nic said:
Let me know if you can't get satisfaction. The support and threat teams both sit on the floor below me so I can combine bitching with the dope slap if need be
See ticket #5513 entitled "False positives - AutoIT"
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@Danp said:
@Nic said:
Let me know if you can't get satisfaction. The support and threat teams both sit on the floor below me so I can combine bitching with the dope slap if need be
See ticket #5513 entitled "False positives - AutoIT"
Ok I see the ticket. I'll investigate and see what I can find out.
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Ok looks like we got @Danp sorted out. Just let me know if you need any help with anything else.
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IT Communities at their finest!
