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    Need help finding a website connectivity problem

    IT Discussion
    timeout troubleshooting website wtf
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    • JaredBusch
      JaredBusch last edited by

      Situation: Users cannot load any sites related to Shipping Exchange.
      Sites: http://eshipping.biz - http://eshippingexchange.com - https://tms.eshipmanager.com

      Known:
      DNS resolves correctly on site.
      All sites load perfectly off site.
      Site is on CenturyTell DSL (pppoe)
      Site hasan ERL
      Primary DNS server is an SBS server across a VPN link.
      Main site where the SBS server resides can access all webpages.
      ERL settings are the same barring the WAN connection and LAN subnet.

      nslookup
      U83lw4L.jpg

      Fairly basic ERL config.
      OKzvHQx.jpg

      UZf556T.jpg

      1 Reply Last reply Reply Quote 1
      • scottalanmiller
        scottalanmiller last edited by

        So this is all users at the site? Do you have a laptop there to see if you see the site correctly or not?

        1 Reply Last reply Reply Quote 0
        • JaredBusch
          JaredBusch last edited by

          All users on site. including a new device i just shipped to them from my house where it did load.

          art_of_shred 1 Reply Last reply Reply Quote 0
          • scottalanmiller
            scottalanmiller last edited by

            How long has that machine been there? How long has this been an issue (that they know of?) Did this used to work and suddenly it does not work? Or did it never work? Or did they never try it?

            Obviously malware is an option, but a weird one. What a strange thing to block if this is malware related.

            1 Reply Last reply Reply Quote 0
            • scottalanmiller
              scottalanmiller last edited by

              Just to be sure... there is no proxy on site?

              1 Reply Last reply Reply Quote 0
              • stacksofplates
                stacksofplates last edited by stacksofplates

                Can you ping/wget the 23.101.118.145 from on site?

                JaredBusch 1 Reply Last reply Reply Quote 0
                • scottalanmiller
                  scottalanmiller last edited by

                  Have they tried different browsers other than the normal one(s)?

                  JaredBusch 1 Reply Last reply Reply Quote 0
                  • JaredBusch
                    JaredBusch @scottalanmiller last edited by

                    @scottalanmiller said:

                    Have they tried different browsers other than the normal one(s)?

                    I have used Edge, IE, and chrome on WIndows 10.
                    I have used IE and Chrome on Windows Vista Business.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmiller
                      scottalanmiller last edited by

                      Seriously weird.

                      1 Reply Last reply Reply Quote 0
                      • J
                        Jason Banned last edited by

                        Sounds like an ISP issue.

                        1 Reply Last reply Reply Quote 0
                        • JaredBusch
                          JaredBusch @stacksofplates last edited by

                          @johnhooks said:

                          Can you ping/wget the 23.101.118.145 from on site?

                          pings do not work from any site.

                          1 Reply Last reply Reply Quote 0
                          • JaredBusch
                            JaredBusch last edited by

                            from client site
                            xCPWNxn.jpg

                            from my office
                            4MBFQZ9.jpg

                            1 Reply Last reply Reply Quote 0
                            • art_of_shred
                              art_of_shred @JaredBusch last edited by

                              @JaredBusch said:

                              All users on site. including a new device i just shipped to them from my house where it did load.

                              So what are the possible variables here?

                              1. firewall/router/DNS
                              2. ISP?

                              Whatever it is, it must either be on the LAN there or on the route (public DNS?). If that even makes sense, what about a traceroute to see what the traffic hits on its way out towards "the site"? If primary (local) DNS resolves, something must be redirecting the path between there and the destination, right?

                              JaredBusch 1 Reply Last reply Reply Quote 0
                              • JaredBusch
                                JaredBusch last edited by

                                I can load their logo from on site.
                                KutYbFY.jpg

                                1 Reply Last reply Reply Quote 2
                                • JaredBusch
                                  JaredBusch @art_of_shred last edited by

                                  @art_of_shred said:

                                  @JaredBusch said:

                                  All users on site. including a new device i just shipped to them from my house where it did load.

                                  So what are the possible variables here?

                                  1. firewall/router/DNS
                                  2. ISP?

                                  Whatever it is, it must either be on the LAN there or on the route (public DNS?). If that even makes sense, what about a traceroute to see what the traffic hits on its way out towards "the site"? If primary (local) DNS resolves, something must be redirecting the path between there and the destination, right?

                                  Just pasted tracert while you were typing..

                                  art_of_shred 2 Replies Last reply Reply Quote 0
                                  • art_of_shred
                                    art_of_shred @JaredBusch last edited by

                                    @JaredBusch yeah, I posted and then went, oh...

                                    1 Reply Last reply Reply Quote 0
                                    • art_of_shred
                                      art_of_shred @JaredBusch last edited by

                                      @JaredBusch That traceroute's not very helpful at all.

                                      1 Reply Last reply Reply Quote 0
                                      • JaredBusch
                                        JaredBusch last edited by

                                        from their router, curl works...

                                        PnZDXxs.jpg

                                        1 Reply Last reply Reply Quote 0
                                        • JaredBusch
                                          JaredBusch last edited by

                                          and it looks populated to me..

                                          7sC1rcQ.jpg

                                          1 Reply Last reply Reply Quote 0
                                          • JaredBusch
                                            JaredBusch last edited by

                                            tried to post their code but oops..

                                            8cCuv4e.jpg

                                            1 Reply Last reply Reply Quote 0
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