Ticket System

BRRABill

@BRRABill said:

Our RMM only works with expensive programs, unfortunately.

Huh?

We use N-Able for RMM and they have hooks into certain ticketing systems, but none of these ones mentioned.

Autotask, etc..

dafyre

I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well. ~~, I think~~

BRRABill

@dafyre said:

I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well. ~~, I think~~

Have you used ZOHO and ManageEngine?

dafyre

@BRRABill said:

@dafyre said:

I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well. ~~, I think~~

Have you used ZOHO and ManageEngine?

No, I haven't tried them.

Jason

You could use DesktopCentral and ServiceDeskPlus from ManageEngine

BRRABill

I'm trying to decide between all the options in this thread.

Just looking for simple ticketing where I can throw info in, and have it in the cloud. And respond to the client if needed.

Kelly

I'm attempting to use Jira ServiceDesk. I'm having mixed success. I'm going to keep on with it for awhile since it is up and running, and I don't have the bandwidth available to evaluate something else. I'd probably be looking at a Linux based solution when I get to that point.

Rob Dunn

That OSTicket looks pretty good. Anyone tried that?

stacksofplates

@Rob-Dunn said:

That OSTicket looks pretty good. Anyone tried that?

I've used it before. It's not too bad. Fairly simple.

I threw together a test in a container. Not including building the container, it probably took 5 minutes to install and have a basic set up.

dafyre

@johnhooks said:

@Rob-Dunn said:

That OSTicket looks pretty good. Anyone tried that?

I've used it before. It's not too bad. Fairly simple.

I threw together a test in a container. Not including building the container, it probably took 5 minutes to install and have a basic set up.

I think that's what Comodo One uses.

BRRABill

Since this topic was raised a bit in a different thread today...

What is the difference between ZoHo and ManageEngine?

People seem to mention them interchangeably but they look like separate products.

scottalanmiller

@BRRABill said:

What is the difference between ZoHo and ManageEngine?

ManageEngine is a division of Zoho.

aaron-closed account

This post is deleted!

BRRABill

@scottalanmiller said:

ManageEngine is a division of Zoho.

But it is two separate products, correct?

I mean, obviously it looks like it is, just want to be sure I'm not missing something here.

scottalanmiller

@BRRABill said:

@scottalanmiller said:

ManageEngine is a division of Zoho.

But it is two separate products, correct?

I mean, obviously it looks like it is, just want to be sure I'm not missing something here.

Yes, just like a Buick and a Chevy are different products, but both GM.

BRRABill

@scottalanmiller

For simple ticketing you'd go with Zoho?

scottalanmiller

@BRRABill said:

@scottalanmiller

For simple ticketing you'd go with Zoho?

No, for complex ticketing I would go with ManageEngine. I don't believe that Zoho is free.

BRRABill

@scottalanmiller said:

No, for complex ticketing I would go with ManageEngine. I don't believe that Zoho is free.

It appears they have a free tier.

scottalanmiller

Oh, definitely worth checking out then.

gjacobse

I set up ManageEngine at my previous office and was pretty impressed. There are a number of options in the free hosted version. The office had two different ticket systems, one for IT work, and the other for Building/grounds maintenance. The plan was to merge them using the ME Service desk, and then implement automatic routing based on the email address (Help Desk and Facilities).

It does offer a pretty decent set of options