dell poweredge T310 stop at boot (Memory error)



  • hi everybody

    i think i made the worst mistake ever, i was cleaning the server from dust and unplug the RAID controller, after that the system cannot boot and show this message :

    0_1448552590383_e6e56436-16d3-41c2-a117-4a25e18767c8.jpg

    i think after removing the RAID controller, the motherboard lost the boot configuration (one technician told me this)

    i'm in a shit now :(



  • Ah shit man

    Might have knocked loose the RAM on the card by the look of it



  • i don't think that the RAM has something to do with this problem because i unplug/plug the 2 RAM, but without result, i guess this is a RAID controller issue



  • Have you reseated the device by removing it from it's slot or connector and then reinserting it to make sure it is properly connected?



  • @IT-ADMIN said:

    i don't think that the RAM has something to do with this problem because i unplug/plug the 2 RAM, but without result, i guess this is a RAID controller issue

    I meant the RAM on the raid controller :)



  • The RAID controller might have suffered a static shock when you removed it and lost/corrupted it's configuration. It is out of support from Dell?

    If you don't have support anymore, hope you have a good backup to restore from.

    Also, if no support, you can sometimes reset the RAID controller, then have the controller read the RAID configuration directly from the drives. This is what you would do in a typical situation when you have a failed RAID card.


  • Service Provider

    Can you try the controller in a different slot?



  • i'm very sorry guys, i was very busy since yesterday, we were building a replacement server and take the server to the DELL maintenance center, waiting for the result of the inspection.



  • after the inspection, they told us that the RAID controller is faulty and need to be replaced :flushed:


  • Service Provider

    @IT-ADMIN said:

    after the inspection, they told us that the RAID controller is faulty and need to be replaced :flushed:

    At least that is an easy fix.



  • they told me that the shipping of the RAID controller will take 4 to 5 weeks, so we decided to collect the server from them, so now i want to connect the motherboard directly to the HD, i don't want the RAID, is it possible ??? because i think the RAID just add complication and currently we don't need it since we will buy a NAS storage


  • Service Provider

    @IT-ADMIN said:

    they told me that the shipping of the RAID controller will take 4 to 5 weeks, so we decided to collect the server from them, so now i want to connect the motherboard directly to the HD, i don't want the RAID, is it possible ??? because i think the RAID just add complication and currently we don't need it since we will buy a NAS storage

    If your hardware vendor can't support it, then you should not have RAID controller but under no circumstances should you not have RAID. This means that you should never have Dell gear at all if Dell cannot support it - the one and only reason that you buy this kind of equipment is for that instant, on the spot support. Is this a Dell logistics issue or is this a third party Dell repair shop because you are out of warranty? It sounds to me that running unwarrantied machines is the real issue. If under warranty, Dell comes to you, you never bring servers to them. I've never even heard of a Dell bench shop before.

    If you don't have hardware RAID, which is pretty much a must if you don't have lots of OS experts, then you must have software RAID. Running without RAID is beyond ridiculous, it's so silly that it is effectively impossible to describe. It is so cheap and basic. The general rule of thumb is "if it isn't worth having RAID, you shouldn't have the server." So if you are reconsidering RAID, you should reconsider keeping the system at all.

    The exception to this is purely stateless systems, which a company of your size should never have. And even with stateless systems we do the equivalent of RAID by hand because it is so easy to do with a stateless system because stateless systems get installed to things like SD cards and can be mirrored manually.



  • ok Dear Scott thank you very much
    my question is : can i connect the motherboard with a single HD and boot from it without using the RAID Card ??



  • you can't connect your old drives and expect them to work as they did before. The RAID controller is what knows how to make the drives work with each other to get your data off, depending on what RAID level you were using.



  • @Dashrender said:

    you can't connect your old drives and expect them to work as they did before. The RAID controller is what knows how to make the drives work with each other to get your data off, depending on what RAID level you were using.

    i'm planning to format it, i mean install a fresh windows server



  • @IT-ADMIN said:

    @Dashrender said:

    you can't connect your old drives and expect them to work as they did before. The RAID controller is what knows how to make the drives work with each other to get your data off, depending on what RAID level you were using.

    i'm planning to format it, i mean install a fresh windows server

    i recover myself with the HD that was in the server, now i'm planning to build the server from scratch, no need for the old configuration



  • @IT-ADMIN said:

    @Dashrender said:

    you can't connect your old drives and expect them to work as they did before. The RAID controller is what knows how to make the drives work with each other to get your data off, depending on what RAID level you were using.

    i'm planning to format it, i mean install a fresh windows server

    And then what? run the system with all of those drives acting independently? that would be crazy!

    Can you do it? If the server has onboard SAS/SATA controllers, sure you can - but you shouldn't. If are are going to do that, you should just get a PC and use that instead. It will be less power hungry and you can buy cheep huge drives.



  • but a normal PC cannot be powered 24/24 hour, and this server had only 2 HD, (RAID 1 mirroring)



  • @IT-ADMIN said:

    but a normal PC cannot be powered 24/24 hour, and this server had only 2 HD, (RAID 1 mirroring)

    It can't? why not? I never turn my computer off unless it has a problem.

    oh, your server only had 2 drives, in RAID 1. Then assuming your RAID didn't do anything funny, you should be able to plug one of them into the motherboard and boot from it. Thought Windows still probably won't boot correctly because of a driver issue, but you could get lucky.


  • Service Provider

    @IT-ADMIN said:

    ok Dear Scott thank you very much
    my question is : can i connect the motherboard with a single HD and boot from it without using the RAID Card ??

    Of course. A server is just a PC like any other. PCs booting from RAID is the same as booting from a disk. It's all the same to the mobo.


  • Service Provider

    @IT-ADMIN said:

    but a normal PC cannot be powered 24/24 hour, and this server had only 2 HD, (RAID 1 mirroring)

    I don't understand any of this statement. Why not and what's wrong with the mirroring?


  • Service Provider

    @Dashrender said:

    @IT-ADMIN said:

    but a normal PC cannot be powered 24/24 hour, and this server had only 2 HD, (RAID 1 mirroring)

    It can't? why not? I never turn my computer off unless it has a problem.

    oh, your server only had 2 drives, in RAID 1. Then assuming your RAID didn't do anything funny, you should be able to plug one of them into the motherboard and boot from it. Thought Windows still probably won't boot correctly because of a driver issue, but you could get lucky.

    He is going to format. But RAID is RAID, the drives are encapsulated. It won't boot.



  • @scottalanmiller said:

    He is going to format. But RAID is RAID, the drives are encapsulated. It won't boot.

    I've been able to boot to one member of a RAID1 array.

    It was on an Intel RAID card in a desktop, though. Not a PERC controller.


  • Service Provider

    @BRRABill said:

    @scottalanmiller said:

    He is going to format. But RAID is RAID, the drives are encapsulated. It won't boot.

    I've been able to boot to one member of a RAID1 array.

    It was on an Intel RAID card in a desktop, though. Not a PERC controller.

    That's not even hardware RAID, that's FakeRAID. So not related to the situation at hand.



  • @scottalanmiller said:

    That's not even hardware RAID, that's FakeRAID. So not related to the situation at hand.

    How is a card in the machine not real RAID?


  • Service Provider

    @BRRABill said:

    @scottalanmiller said:

    That's not even hardware RAID, that's FakeRAID. So not related to the situation at hand.

    How is a card in the machine not real RAID?

    FakeRAID is real RAID, it is fake that it is not actual hardware. And FakeRAID is fake because it pretends to be hardware when it isn't. It is specifically because they went through the effort to trick you that makes it FakeRAID.



  • @scottalanmiller said:

    @BRRABill said:

    @scottalanmiller said:

    That's not even hardware RAID, that's FakeRAID. So not related to the situation at hand.

    How is a card in the machine not real RAID?

    FakeRAID is real RAID, it is fake that it is not actual hardware. And FakeRAID is fake because it pretends to be hardware when it isn't. It is specifically because they went through the effort to trick you that makes it FakeRAID.

    So .. the hardware card isn't doing real hardware RAID?


  • Service Provider

    @BRRABill said:

    So .. the hardware card isn't doing real hardware RAID?

    Correct, it is FakeRAID. The card exists for no purpose but to trick you into paying for nothing. It's literally just really bad software RAID. Better to use the OS' software RAID which is faster, more reliable and more flexible and isn't sold to you on a con.

    Intel is famous for this and a leading reason why I would never be caught dead buying Intel servers or storage - they treat their customers like enemies actively scamming them.


  • Service Provider

    Intel is far from the only FakeRAID vendor, nearly every motherboard maker offers consumer FakeRAID. Intel is just the most aggressive with actually making fake cards and trying to sell into the business market.



  • You have a writeup on this?


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