Office 365 - changing ownership
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@Dashrender said:
Wow... MS looses again because of their own ______________________.
Yeah, the product is great, the account issues are staggering.
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@coliver said:
Have you talked to MS support? This seems like it would be a fairly routine thing to do.
I've spoken to Customer Support, but not to Technical Support. You'd think it would be routine, but I'm not convinced.
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@coliver said:
I found this. Not sure if it helps you or not.
It helps me think "wow, I really don't want to go through this"
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Wait, wait wait..
You said that all of these mailboxes were in their own O365 account, not your company's O365 account, right? meaning you are/were managing two O365 accounts, right?So besides changing the VAT and creating and granting access rights to their new admin, what do you need to do?
Is MS telling you you can't change the VAT?
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No, the VAT is fine. It's the credit card that is the problem. They won't let us remove our credit card details before the new company enters their credit card details.
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@Carnival-Boy said:
I've spoken to Customer Support, but not to Technical Support. You'd think it would be routine, but I'm not convinced.
Not convinced that it is routine? Seems like they probably throw up their hands and panic about this almost daily
I know they've had it happen at least three times this year with us alone. So it is routine to some degree from us alone! -
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@Carnival-Boy said:
No, the VAT is fine. It's the credit card that is the problem. They won't let us remove our credit card details before the new company enters their credit card details.
What's so hard about that? I assume you and they trust each other enough for you to create the new Admin account... give them the credentials, they log in, put in the CC number... they tell you it's done... then you log in and delete the old CC number... call them tell them it's done, they log in and delete your account.
Am I missing something?
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@scottalanmiller said:
@Carnival-Boy said:
I've spoken to Customer Support, but not to Technical Support. You'd think it would be routine, but I'm not convinced.
Not convinced that it is routine? Seems like they probably throw up their hands and panic about this almost daily
I know they've had it happen at least three times this year with us alone. So it is routine to some degree from us alone!He's right that you'd think this was routine.
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I trust no-one.
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@Carnival-Boy said:
I trust no-one.
I hope this isn't the only reason you're not doing the steps or something like it to solve your problem. This is so easy to resolve, if the CC is the only thing holding you back.
What, do you think that they will log in and buy a whole bunch of licenses on your CC before they enter their own? If that's really the case, then call the CC and tell them to deny any further charges on that CC from MS. Of course you probably can't do that because that same card is probably in use on your main companies account.
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It's not my call to grant another company access to our credit card. The Finance Director could authorise it, but not me. It has nothing to do whether I trust them or not, it's just protocol.
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You could change the CC while doing a screen share. But then you see theirs, if that is an issue.
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@Dashrender said:
@Carnival-Boy said:
I trust no-one.
I hope this isn't the only reason you're not doing the steps or something like it to solve your problem. This is so easy to resolve, if the CC is the only thing holding you back.
What, do you think that they will log in and buy a whole bunch of licenses on your CC before they enter their own? If that's really the case, then call the CC and tell them to deny any further charges on that CC from MS. Of course you probably can't do that because that same card is probably in use on your main companies account.
Most companies financial policies would not allow that.
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Most of those systems don't show you the complete CC number that already exists in the system. So really the only risk is the other company buying things, not the number itself.. again, typically.
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@Dashrender said:
Most of those systems don't show you the complete CC number that already exists in the system. So really the only risk is the other company buying things, not the number itself.. again, typically.
Which is still a pretty big risk to a company. There's a reason our company has a rule against credit cards.
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I'll agree there is a risk there. I'm only thinking this is really viable without both parties being in the same room at the same time while this is taking place because you guys used to own them. Unless the break apart has bad blood, I don't see why there would be sudden distrust.
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Seems like there could be a relatively easy technical fix to this that MS is overlooking.
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@scottalanmiller said:
Seems like there could be a relatively easy technical fix to this that MS is overlooking.
You mean like a technical lock that prevents any account except XYZ account(s) to make purchases on a specific card?
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All Microsoft need to do is to delete our credit card. They could do that right now. There is nothing technical about it, they just choose not to (or in the words of Customer Service it isn't "in my support boundaries").
