Zoho ManageEngine ServiceDesk Plus is Now Free!

Dominica

@Katie Customization is a big plus, for sure.

Katie

@Katie Customization is a big plus, for sure.

Exactly, that can go a long way.

scottalanmiller

@Katie said:

It wasn't intended to be a helpdesk, but rather a sales tool. Sort of an off-market use.

Without writing our own software, we just have to make do with a middle ground solution. No solution is going to be a perfect fit unless we do the developing, unfortunately.

Honestly this probably makes the most sense, sadly.

This software I think has tons of functionality, however the GUI is terrible.

scottalanmiller

@Aaron-Studer said:

This software I think has tons of functionality, however the GUI is terrible.

Which version are you looking at? The hosted one appears to be a little behind the latest version to self host which is 9.0.

I've yet to find any helpdesk software with a really good interface. Although getting something really Ajaxian and fast would be nice. But at least it is better than SW. That's the worst interface ever. Confusing, slow and buggy. A developer friend once called it a "survey of widgets" - all rules of interface design broken in an attempt to fit as many different interface elements onto the screen as possible no matter how inappropriate, confusing or dysfunctional they were. And with all the ads, whitespace and other layout problems it doesn't take much to beat that.

ArvindParthiban

Hi,

As of now the ticketing system ServiceDesk Plus On Premise & SaaS version is completely free for any number of technicians. You can download the license in the link below.
http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html?banner

We are making the MSP & customer support versions also free and will be announced by this week.Will keep you guys posted.

Thanks
Arvind Parthiban
Product Marketing Manager - ITSM ManageEngine

scottalanmiller

@ArvindParthiban said:

Hi,

As of now the ticketing system ServiceDesk Plus On Premise & SaaS version is completely free for any number of technicians. You can download the license in the link below.
http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html?banner

We are making the MSP & customer support versions also free and will be announced by this week.Will keep you guys posted.

Thanks
Arvind Parthiban
Product Marketing Manager - ITSM ManageEngine

That's awesome, thanks! This community will definitely have a lot of people interested in the MSP version. Do you know if the MSP version will be available in a SaaS model as well?

ArvindParthiban

As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.

Arvind Parthiban

scottalanmiller

@ArvindParthiban said:

As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.

Arvind Parthiban

Thanks for the update.

Carnival Boy

Has anyone experienced this in use in a non-IT environment? It's marketed as a purely IT helpdesk solution. We manufacture heating and ventilation products for domestic use and are in need of a ticketing system to manage the thousands of units we've had installed. I can't see a fundamental difference between a heater (a white box with components, tracked by serial number and location) and a computer, so this may be a good fit for us, and obviously a lot cheaper than most non-IT field service management solutions. Am I crazy or might it fit?

scottalanmiller

@Carnival-Boy I think that it would fit just fine. Unlike some free products in this category, it is completely customizable and isn't full if pre-defined IT-only items.

ArvindParthiban

As promised, we have made our MSP help desk free, you can get the free license in the link below.

http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner

For any further queries, feel free to contact me at [email protected]

Arvind Parthiban
Product Marketing Manager - ITSM, ManageEngine

scottalanmiller

Awesome, thank you!

JaredBusch

@ArvindParthiban said:

As promised, we have made our MSP help desk free, you can get the free license in the link below.

http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner

For any further queries, feel free to contact me at [email protected]

Arvind Parthiban
Product Marketing Manager - ITSM, ManageEngine

I installed it in a VM last Thursday, haven't had a chance to test it out much yet.

Marcelo

@scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....

scottalanmiller

@Marcelo said:

@scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....

They have a SaaS version that is perfect if you are not an MSP.

Chamele0n

Very cool. I will have to pick up a copy.

scottalanmiller

@Chamele0n said:

Very cool. I will have to pick up a copy.

We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.

Dashrender

@scottalanmiller said:

@Chamele0n said:

Very cool. I will have to pick up a copy.

We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.

Which means I don't really have time to play with it at this moment. time to make myself a reminder so I DO look at it in a few months.

scottalanmiller

We've had @katie working on it for us.