Zoho ManageEngine ServiceDesk Plus is Now Free!
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As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.
Arvind Parthiban
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@ArvindParthiban said:
As of now we dont have the MSP version in Saas model,however the on premise version will be announced by this week.
Arvind Parthiban
Thanks for the update.
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Has anyone experienced this in use in a non-IT environment? It's marketed as a purely IT helpdesk solution. We manufacture heating and ventilation products for domestic use and are in need of a ticketing system to manage the thousands of units we've had installed. I can't see a fundamental difference between a heater (a white box with components, tracked by serial number and location) and a computer, so this may be a good fit for us, and obviously a lot cheaper than most non-IT field service management solutions. Am I crazy or might it fit?
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@Carnival-Boy I think that it would fit just fine. Unlike some free products in this category, it is completely customizable and isn't full if pre-defined IT-only items.
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As promised, we have made our MSP help desk free, you can get the free license in the link below.
http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner
For any further queries, feel free to contact me at [email protected]
Arvind Parthiban
Product Marketing Manager - ITSM, ManageEngine -
Awesome, thank you!
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@ArvindParthiban said:
As promised, we have made our MSP help desk free, you can get the free license in the link below.
http://www.manageengine.com/products/service-desk-msp/free-it-help-desk-msp.html?banner
For any further queries, feel free to contact me at [email protected]
Arvind Parthiban
Product Marketing Manager - ITSM, ManageEngineI installed it in a VM last Thursday, haven't had a chance to test it out much yet.
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@scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....
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@Marcelo said:
@scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....
They have a SaaS version that is perfect if you are not an MSP.
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Very cool. I will have to pick up a copy.
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@Chamele0n said:
Very cool. I will have to pick up a copy.
We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.
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@scottalanmiller said:
@Chamele0n said:
Very cool. I will have to pick up a copy.
We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.
Which means I don't really have time to play with it at this moment. time to make myself a reminder so I DO look at it in a few months.
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We've had @katie working on it for us.
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@JaredBusch It's got a nice interface. I need to play with it more. Please share your thoughts when you get around to working on it.
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@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
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@Dashrender said:
@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
I've worked for NTG since 2008, in a full time capacity as of 1/1/14.
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@Dashrender said:
@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
Yeah. The ability to easily associate who works for whom is needed here.
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@scottalanmiller said:
@Dashrender said:
@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
Yeah. The ability to easily associate who works for whom is needed here.
Agreed, I don't have names memorized like some, so knowing who is a vendor and what company they work for would be great!
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mostly NTG. I'm a one man shop. HTS hub tech solutions most vendors have @ vendor name beside their name
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@scottalanmiller Just found this on my own a couple of weeks ago, while researching other help desk products to replace SW (which has been totally adequate, but we have additional needs). You can request a free license for however many staff you want. So far this is my top pick (over osTicket), just need to figure out how to get it to work on a Windows PC with XAMPP - email just isn't cooperating!
