Math Exercise User Training vs Cost of Good Security and BDR Plan
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@Dashrender said:
I wonder why more companies don't value their helpdesk personal, typically not paying them more than $30-35K/yr basically forcing those people into possibly uncomfortable roles of IT in order to make more money but not be as good for the company?
No idea. HD is often the face of IT and can alone change an IT department from hated to loved.
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@scottalanmiller said:
I think that it is because the rest of IT look at helpdesk as a stepping stone and treat it with disdain and create a culture of it being a place to just pass through combined with management not stepping in and putting a priority on it because they see it as a waste of energy hand holding useless employees.
I definitely see that - personally I truly dislike the phone. If my tickets all come in via ticket system/email whatever it's usually a little better (depending on the environment).
My current situation I guess one would consider high stress with no time to wait. The patient care personal are instantly defensive once things aren't going as planned. They have no patience for getting it solved and consider a waste of their time to even try to fix something themselves, or even be involved in the fix.
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Might be a good idea to break out these HD conversations into their own thread.
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@Dashrender said:
Might be a good idea to break out these HD conversations into their own thread.
Go ahead and make a new one. I think most of what is here should stay as it relates to the discussion at hand. But a new one would be good.
