Louisville, KY - Entry Level IT Tech Support



  • http://tinyurl.com/pyjywm5

    IT Support
    Tracking Code
    72-854
    Job Description
    We’re looking for an IT help desk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support PCs, BYOD, printer, faxes, copiers, etc.

    Basic Function/Responsibilities:
    Mange Helpdesk Ticketing system
    Follow up on outstanding requests and ensure timely resolution
    Create accounts and configure hardware as part of on-boarding process
    Support audio and video equipment in conference rooms
    Manage and monitor internal assets to ensure accurate inventory records
    Manage maintenance agreements - Request renewals
    Ship and receive IT equipment
    Other duties may be added and/or assigned as needed

    Required Experience:
    Windows 7, Microsoft Office 365
    Active Directory maintenance and Exchange 2010
    PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
    Client PC connectivity - Ethernet, TCP/IP and VPN WiFi
    Microsoft Server
    VMware Virtual Servers
    Strong customer service and troubleshooting skills
    Ability to communicate technical information, both verbal and written, to a wide range of end-users
    2 years+ experience working in a Windows environment

    Job Location
    Louisville, Kentucky, United States
    Position Type
    Full-Time/Regular



  • You have an entry level position that needs to have experience ins
    O365, AD and Exchange 2010?

    Doesn't seem so entry level to me.



  • Office 365 can definitely be an entry level task. Mostly it is just account management. At least, generally. Even O365 has some complex tasks, but I doubt that he is looking for PowerShell management skills.



  • Office 365 in my case is Word, Excel and Powerpoint. On premises. Looking for someone that is eager to learn and build a career in the IT field.



  • Good low cost city to be in. Nice area. I like that part of KY.


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