New Options & Pricing from ScreenConnect



  • Dear Customers,

    You got us to where we are today, and we are so thankful for your business, which is why we want you to be the first to know when we have news. In response to current market demands and user feedback, we are offering new options to provide the best support for our customers’ needs.

    Earlier this year, we launched our new ScreenConnect cloud platform. Although we continue to offer a self-hosted solution, many customers prefer the ease and low maintenance of our cloud solutions. This is a great option for new customers, but also for existing customers that prefer to move away from maintaining their own local server.

    In addition, we will be introducing a new on-premise perpetual license bundle later this week for new ScreenConnect customers. The bundle starts at $2,195 and includes 3 concurrent technician licenses (10 simultaneous sessions each). We are very excited about this updated option. With the introduction of this new bundle, new customers will no longer have access to the $325 per session legacy pricing.

    What does this mean to existing ScreenConnect customers? New options, and no planned pricing change.

    You can continue to purchase additional session licenses and upgrades based on the legacy pricing schedule by using your ScreenConnect server. Please select the “Add or Upgrade Licenses” link on the License tab of your Administration page, and check out our FAQ for more details. Our team is available to assist you with any questions. Reach out to [email protected] at any time.

    As a product, we are evolving to provide the best ScreenConnect possible. Over the coming months there will be exciting announcements around new features, services, and much more. I am very appreciative of our current partners and want to thank you for helping make ScreenConnect what it is today.

    Jeff Bishop
    General Manager, ScreenConnect



  • Sounds like all positive stuff. SC seems to be a good company.



  • We have been really happy with them! These changes only make their services better.



  • I really, really like there product, but I am disappointed that you now need to make a 2K investment to get started now.

    I am already a customer, so it dosn't effect me, but for someone just starting out, like I was at the time, 2K can be hard to find.

    I guess they expect someone just starting out to use the cloud version, however the one time payment was one of the biggest reasons I bought it.



  • They do have some cheaper options:

    Capture.PNG



  • Right, but not at a one time cost.



  • This is exactly what I was worried about when they posted the buyout news.



  • Also, this is horribly expensive compared to what it was for a small shop. For ourselves, it would also be a bad deal from what we originally bought.

    We bought the 2 connection license for $600. Later we upgraded to a 4 user license for $600 more + $120 upgrade to the old license (over a year old).

    That same 4 connection license is no longer possible. A 3 technician license (not connection license) is $2195. They have totally changed the licensing up on this.

    The new license allows 3 technicians and each technician can have 10 simultaneous connections going. That is a very interesting difference.

    My biggest question is how is technician defined. Does the 3 tech license mean that I can only put three accounts in or that I can only have three different techs connected at once. If the latter, then this is really not a bad deal. If the former, then it is crap.



  • @JaredBusch said:

    The new license allows 3 technicians and each technician can have 10 simultaneous connections going. That is a very interesting difference.

    In my case, I am almost interested in this if it was not such a large price difference, because I am very often connected to 4 (my current max) sessions at one time when I am spinning upgrades or making changes to multiple clients at once.



  • huh, well so much for this product for me 😞
    As mentioned by others, the $360 one time fee (plus upgrades if I wanted them in the future) looked really good, and I had planned to buy that when my LMI license expired.

    Even the new limited time $69/month for 3 tech but limited to 100 end points makes that unusable for me I need 115 end points. Jumping that price to $95/tech is a total killer.

    I guess I have to start looking again.



  • As my current license is about to expire, I looked into the rates again.

    As soon as I plugged in my current license key, it immediately showed the renewal price as expected. It also showed that I can still add technician licenses.

    0_1454341286825_2016-02-01 09_32_38-Order ScreenConnect Remote Support Software.png

    Since I only need to pay $210 to renew, I will most likely do so.

    On the other hand I find the 4 concurrent session limit to be very restrictive now that I have been using ScreenConnect for 2 years. I am seriously spoiled by how smooth and easy it is to use. I wish I could have more sessions open at once at least twice a month.

    The new license pricing scheme seems much higher at first glance.
    0_1454341462550_2016-02-01 09_43_40-Order ScreenConnect Remote Support Software.png

    But that is because I am comparing it to the old license. There are key differences between the licenses that play into this.

    The original license was strictly a per concurrent session limit. You bought licenses in order to cover the number of concurrent sessions you needed to get your job done. You have 5 guys that are always in 2 machines? You need 10 licenses. I my case it was initially only myself and we went with a 2 license version. Then I got comfortable with it and how easy it was and I really wanted more sessions available to me but honestly it was not worth the $600 to get 2 more licenses. But then I hired a part timer and I did need it, so we upgraded to a 4 concurrent session license. Now, a year later, I am continually running into concurrent session issues. As I only have 2 people actively using ScreenConnect all day, we are making due with this limit instead of paying for more licensing.

    The new license model, on the other hand, is a technician model. You buy an initial license that cover 3 technicians (to my understanding, simultaneously connected technicians). But each of these 3 technicians can have 10 sessions open to various machines. This is a huge difference in functionality.

    Under the original licensing, getting 10 concurrent sessions would cost $2500. The difference is under the old license, you could have 10 different people all in one session where the new license you can have 3 people each in 10 sessions (30 total).

    The new pricing is certainly not a bad deal once you look at the numbers. For a single person shop, it certainly is a jump. You simply have to look at everything in perspective. For $2195, you still get the full usability of this software. Divide it up amongst your devices. Is the cost worth it then?



  • I've never used ScreenConnect, and I'm probably going to sound like a moron but what's the advantage over something like Teamviewer or Usoris Viewer or others that allow things like task manager, cmd, etc without a desktop?



  • @johnhooks said:

    I've never used ScreenConnect, and I'm probably going to sound like a moron but what's the advantage over something like Teamviewer or Usoris Viewer or others that allow things like task manager, cmd, etc without a desktop?

    Well originally, it was price compared to features. Still is really since $2195 one time is a lot cheaper than some of the alternatives.

    Of note though, ScreenConnect is not a RMM like the tools you are describing can be. It does have remote command though.

    0_1454377905187_2016-02-01 19_51_24-ScreenConnect Remote Support Software.png



  • @JaredBusch said:

    @johnhooks said:

    I've never used ScreenConnect, and I'm probably going to sound like a moron but what's the advantage over something like Teamviewer or Usoris Viewer or others that allow things like task manager, cmd, etc without a desktop?

    Well originally, it was price compared to features. Still is really since $2195 one time is a lot cheaper than some of the alternatives.

    Of note though, ScreenConnect is not a RMM like the tools you are describing can be. It does have remote command though.

    0_1454377905187_2016-02-01 19_51_24-ScreenConnect Remote Support Software.png

    Thanks!



  • Any chance of getting a better price than $2,195?
    Who do we speak to?



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    Any chance of getting a better price than $2,195?
    Who do we speak to?

    NTG used to have a thing. Dunno if they still do. Ask @Minion-Queen



  • @JaredBusch Did you end up moving your SC install from 2012 R2 to Linux?



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    @JaredBusch Did you end up moving your SC install from 2012 R2 to Linux?

    Yes.



  • Any one have instructions on how to add Lets Encrypt SSL to "on-prem" SC install?



  • @jaredbusch said in New Options & Pricing from ScreenConnect:

    @fateknollogee said in New Options & Pricing from ScreenConnect:

    @JaredBusch Did you end up moving your SC install from 2012 R2 to Linux?

    Yes.

    You notice any performance difference or was it more of a licensing cost issue?



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    Any one have instructions on how to add Lets Encrypt SSL to "on-prem" SC install?

    Mine runs behind an Nginx proxy, so no.



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    @jaredbusch said in New Options & Pricing from ScreenConnect:

    @fateknollogee said in New Options & Pricing from ScreenConnect:

    @JaredBusch Did you end up moving your SC install from 2012 R2 to Linux?

    Yes.

    You notice any performance difference or was it more of a licensing cost issue?

    It was all because of licensing. Actually the performance is worse on Linux (I used CentOS 7 at the time) than it is on Windows. This is because they develop this product on Windows with ASP.net and then ported it to Linux using Mono.



  • @jaredbusch said in New Options & Pricing from ScreenConnect:

    Mine runs behind an Nginx proxy, so no.

    Is this the "preferred" way to run it?



  • @fateknollogee said in New Options & Pricing from ScreenConnect:

    @jaredbusch said in New Options & Pricing from ScreenConnect:

    Mine runs behind an Nginx proxy, so no.

    Is this the "preferred" way to run it?

    Well because I run a large number of things in a colo behind a single IP, I have to do it this way. If I was running this on a VPS like Vultr, I would not likely bother with the proxy unless adding SSL was complicated or something.



  • @FATeknollogee I knew ScreenConnect did not use Apache or Nginx, and so yeah using LE will not work out well.

    So I just did a quick bit of looking, you have to use their tool to generate a CSR and such.
    https://docs.connectwise.com/ConnectWise_Control_Documentation/On-premises/Advanced_setup/SSL_certificate_installation
    This is a pain in the ass.

    So, here is what I would do.

    • Install ScreenConnect and leave on default ports (8040 for HTTP and 8041 Relay).
      • Remember the relay data is always encrypted by the app itself, there is no cert there.
    • Run Certbot in standalone mode to get your LE cert
    • Install Nginx on the same box and configure
    • Setup a cron job to run certbot renew daily.


  • @JaredBusch Thanks for the detailed info!!



  • I wish there was just a little more competition in this area...



  • @mike-davis me too


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