Cellphone, and more broken cell phones
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Does anyone else manage the cellphone plans and hardware for the employers? Do you feel you get constantly asked about items outside of your control.
Q: I think my phone was stolen, can you track that?
A: No, no we can't track it, if we were tracking your phone you'd sue the crap out of us. . .Q: I broke another phone, can that be replaced?
A: Probably, but I can't approve you going to getting the screen replaced at some mall kiosk I'm not your boss.Q: I know my phone was stolen, how can I track it?
A: You had an iPhone right, so use Find My iPhone. .
Follow up Q: How can I sign into Find my iPhone/facepalm
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BYOD is a pain in the rear end but it's still better than managing the plans and stuff
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Exactly... for another part time employee we are giving her a credit towards her monthly cell phone bill..
With 99% of everyone else, I have to manage 70 people and their crap..
Sorry but if I get grumpy at you for losing your 3rd phone in a month, and even help you get Find my iPhone setup, and you still lose it, the issue is going to HR.
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@DustinB3403 You have to stick to whatever agreement you made them sign or it's bad news. I had a few try and walk all over me and I shut that down real quick. Escalate it when you have to & don't hesitate. My $0.02.
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For mobile-devices, I prefer BYOD, and give the employee a stipend... Chances are, they already have one device (phone, tablet, whatever)... Save your company some money and not buy them a second one.
I am trying to come up with a way to ditch my Android 4G Phone, and just get a 4G tablet.
I use Google Voice / Hangouts for phone calls and voicemaile already. 8-)
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@DustinB3403 said:
Does anyone else manage the cellphone plans and hardware for the employers? Do you feel you get constantly asked about items outside of your control.
@jenuinecase does. She had to replace my phone last week
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@DustinB3403 said:
Q: I think my phone was stolen, can you track that?
A: No, no we can't track it, if we were tracking your phone you'd sue the crap out of us. . .Correct Answer: Yes, it is a company owned device we have MDM software on it and I can tell it was last at X.
I say that because:
Does anyone else manage the cellphone plans and hardware for the employers?
That sounds like employer owned devices, not BYOD. BYOD is different.
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@JaredBusch said:
@DustinB3403 said:
Q: I think my phone was stolen, can you track that?
A: No, no we can't track it, if we were tracking your phone you'd sue the crap out of us. . .Correct Answer: Yes, it is a company owned device we have MDM software on it and I can tell it was last at X.
I say that because:
Does anyone else manage the cellphone plans and hardware for the employers?
That sounds like employer owned devices, not BYOD. BYOD is different.
Unfortunately, we'd have to have a very clear and strict Cell Phone Policy that has a clause for phone tracking. Which we have a phone policy but upper management didn't want, nor I to get involved with tracking phones. As it could get very messy, very quickly.
And I don't know about NYS law and tracking phones, even company provided ones.
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@DustinB3403 said:
And I don't know about NYS law and tracking phones, even company provided ones.
Nor do I know if NYS has any specific laws, but generally, if it belongs to the company, then the company can track it.
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Agreed, I'd say tracking would be fine - now reading text messages from the phone - that might be another story (as ridiculous as that sounds, as it's a company device)
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@DustinB3403 said:
@JaredBusch said:
@DustinB3403 said:
Q: I think my phone was stolen, can you track that?
A: No, no we can't track it, if we were tracking your phone you'd sue the crap out of us. . .Correct Answer: Yes, it is a company owned device we have MDM software on it and I can tell it was last at X.
I say that because:
Does anyone else manage the cellphone plans and hardware for the employers?
That sounds like employer owned devices, not BYOD. BYOD is different.
Unfortunately, we'd have to have a very clear and strict Cell Phone Policy that has a clause for phone tracking. Which we have a phone policy but upper management didn't want, nor I to get involved with tracking phones. As it could get very messy, very quickly.
And I don't know about NYS law and tracking phones, even company provided ones.
Pretty sure you can just track it. If you are concerned with tracking company owned phones, do you fear tracking laptops too? If not, what's the difference?
