Verizon Wireless Issues



  • I've had a user who has had an ongoing issue for the past 7-8 months. When making or receiving a call there is a significant risk that the other person will be unable to hear him from the phones default speaker this happens probably 1 in 2 or 1 in 3 calls. The only way he can generally have a conversation is when talking over speaker phone. Here is are a list of things we tried:

    • Reset iPhone 6 to factory defaults
    • Replace iPhone 6 with a different iPhone (several times)
    • Used stock iOS (without adding any accounts or other info)
    • Replaced iPhone 6 with LG G3 (this worked for a few days but then the issue started happening again)
    • Reset LG G3 to factory default
    • Used stock Android (without adding any accounts or other info)
    • Replaced LG G3 with a different LG G3 (twice)

    The sales person has gone into the Verizon store every week for the past few months to get this resolved and they can't really do much other then replace the phone or reset it... which obviously doesn't work. They've basically washed their hands of it (at two different stores)

    This past time they finally had a roaming tech (higher tier from the sounds of it) and he is having us install a VZW logging agent on the phone and will send the logs after calling issues.

    Has anyone experienced this? Or knows of anything else we can try?


  • Service Provider

    Use a new phone on a new number.

    The only thing you have not changed is the number.

    The troubleshooting you have done eliminates everything except the carrier IMO.

    Edit: still makes zero sense how this could be a carrier issue though.



  • I was going to suggest a different SIM card, but since it's Verizon, I'd try a different phone number.



  • @JaredBusch said:

    Use a new phone on a new number.

    The only thing you have not changed is the number.

    The troubleshooting you have done eliminates everything except the carrier IMO.

    Which is my thinking too... unfortunately we have to keep this carrier and this number (business reasons). I was thinking a different number and then forward this number to this device.



  • The phone is based in Austin TX. However when he comes home to upstate NY he has the same issues.


  • Service Provider

    @coliver said:

    Which is my thinking too... unfortunately we have to keep this carrier and this number (business reasons). I was thinking a different number and then forward this number to this device.

    For testing to prove the issue, this should be simple. Just get a second phone and forward the number as you say. Also make calls on the original phone to capture whatever Verizon wants.


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