Ubiquiti UniFi AP: Signal drop out issue.

gjacobse

Have you defaulted the AP from SSH?

No I have not.
How is that different than resetting it via the button?

JaredBusch

@g.jacobse said:

No I have not.
How is that different than resetting it via the button?

No idea, but it was recommended by the UBNT employee working with me.

syswrapper.sh restore-default

gjacobse

Process completed,.. re-adopted and provisioned.

Performance has not improved

JaredBusch

If you want to try and upgrade, I can add a site on my 4.6.6 controller and give you access.

I don't have anything you could downgrade to. You would have to set that up on your own.

What firmware is the AP on?

dafyre

What version of the Firmware are you running?

I read reports of some folks switching back to 2.4 series over in the SW forums.

gjacobse

Currently running:

3.2.12.2920

JaredBusch

You can do a manual downgrade to 3.2.10 as I have the files handy from my recent support case.

This would leave your controller alone and simply let you downgrade the AP itself.

gjacobse

@JaredBusch said:

You can do a manual downgrade to 3.2.10 as I have the files handy from my recent support case.

This would leave your controller alone and simply let you downgrade the AP itself.

I think that is where this is going. I would rather try that as to have to exchange the unit.

gjacobse

Downgraded

Model:       UAP
Version:     3.2.10.2886

and defaulted

BZ.v3.2.10# syswrapper.sh restore-default
Found  Active on[1] ...
Found Backup1 on[2] ...
Storing Active[2] ... [%100]
Active->Backup[1] ... [%100]
BZ.v3.2.10#

JaredBusch

Now, just to make sure your controller readopts it and then monitor for drop outs.

gjacobse

@JaredBusch said:

Now, just to make sure your controller readopts it and then monitor for drop outs.

Shows Green and Connected.

Will update shortly.

gjacobse

@JaredBusch said:

Now, just to make sure your controller readopts it and then monitor for drop outs.

Other than using my Andriod as I have,.. is there a Windows tool that will do the same thing?

gjacobse

Cut together scan for about 5 minutes

gjacobse

Not going to add another screen shot,.. but showing 5 drop outs in one screen..

Something is not right with this unit.

dafyre

It could be the software... I heard from a lot of folks in the Spiceworks forums that they started having issues with the 3.x series firmware, but the 2.4 ones were good.

gjacobse

I just submitted a support request to them. I linked back to this thread -

scottalanmiller

We Tweeted directly to them the other day too. No response from them though.

gjacobse

@scottalanmiller said:

We Tweeted directly to them the other day too. No response from them though.

I have a response... but only for some of what I have already given... Screen shot of error? I don't have one really.. just poor signal quality. sigh

JaredBusch

Your best solution will be another AP to prove issues.

Otherwise, the best you can expect is an RMA that takes 2 weeks. Assuming it is under warranty.

gjacobse

@JaredBusch said:

Your best solution will be another AP to prove issues.

Otherwise, the best you can expect is an RMA that takes 2 weeks. Assuming it is under warranty.

Maybe as such as this?

Pulled out a EnGenius AP I happen to have. The main signal on it didn't bounce around. I even walked around and went upstairs and sat just 3 feet away from the UniFi AP.

Dropping the EnGenius power to just 10% didn't seem to drop the signal level much.