New Phone System
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@anonymous said:
@IT-ADMIN said:
but the SIP trunk is related to his internet connection, so we need to ask him about his bandwidth
10 up 10 down
That is what we started with. It worked well. How reliable is this connection? Does it go down often?
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for this reason personally i will never rely on the internet connection for my phone system
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@coliver said:
@IT-ADMIN said:
in my opinion since your budget is only 5K, you can use PSTN gateway as i described before and cancel your PRI line because you need only 4 simultaneous calls,
If you're just doing that get a SIP Trunk and save even more money. For the price of the gateway you could have two SIP trunks from different providers to fail back to if need be.
That's what I'd say. Get a SIP Trunk and be done with it. Otherwise get a PRI Card.
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@IT-ADMIN said:
in my opinion since your budget is only 5K, you can use PSTN gateway as i described before and cancel your PRI line because you need only 4 simultaneous calls,
A Quality FXO gateway will cost as much as a PRI card.
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@IT-ADMIN said:
for this reason personally i will never rely on the internet connection for my phone system
Is the cost of being down equal to the yearly cost of a PRI? I don't know that would be a question for @anonymous.
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@thecreativeone91 said:
@IT-ADMIN said:
in my opinion since your budget is only 5K, you can use PSTN gateway as i described before and cancel your PRI line because you need only 4 simultaneous calls,
A Quality FXO gateway will cost as much as a PRI card.
If I remember correctly you can also get FXO cards that will do the same thing. Still probably around the same price.
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@IT-ADMIN said:
@anonymous said:
@IT-ADMIN said:
but the SIP trunk is related to his internet connection, so we need to ask him about his bandwidth
10 up 10 down
so your connection is great, but keep in mind the failover, if your internet connection go down your phone system will be down also
And if your PRI provider goes down you go down. we have 2,000+ simultaneous calls normally and are almost all SIP based at least on the upstream side, not all desk phones are VoIP yet. SIP doesn't stop you from having fail over.
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@coliver said:
@IT-ADMIN said:
for this reason personally i will never rely on the internet connection for my phone system
Is the cost of being down equal to the yearly cost of a PRI? I don't know that would be a question for @anonymous.
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
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@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
for this reason personally i will never rely on the internet connection for my phone system
Is the cost of being down equal to the yearly cost of a PRI? I don't know that would be a question for @anonymous.
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
Got it... are you in an area with a single ISP?
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@IT-ADMIN said:
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
You can get failover SIP connections and use two internet connections. We even failover our DIDs.
The cost is still cheaper than PRIs.
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@coliver said:
@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
for this reason personally i will never rely on the internet connection for my phone system
Is the cost of being down equal to the yearly cost of a PRI? I don't know that would be a question for @anonymous.
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
Got it... are you in an area with a single ISP?
yes you are right, we have only one ISP in the country
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@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
for this reason personally i will never rely on the internet connection for my phone system
Is the cost of being down equal to the yearly cost of a PRI? I don't know that would be a question for @anonymous.
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
Got it... are you in an area with a single ISP?
yes you are right, we have only one ISP in the country
You're a special case then... Is that ISP also the Telcom?
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@thecreativeone91 said:
@IT-ADMIN said:
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
You can get failover SIP connections and use two internet connections. We even failover our DIDs.
The cost is still cheaper than PRIs.
how we can use 2 internet connection while we have only one ISP in the country,
do you mean having 2 different internet connection from the same ISP ?? -
@coliver said:
@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
for this reason personally i will never rely on the internet connection for my phone system
Is the cost of being down equal to the yearly cost of a PRI? I don't know that would be a question for @anonymous.
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
Got it... are you in an area with a single ISP?
yes you are right, we have only one ISP in the country
You're a special case then... Is that ISP also the Telcom?
it is everything hhhhhh
it is the government -
@anonymous said:
I have started testing 3CX, but now I am wondering if there is something easier.
I found 3CX to be unnecessarily complicated. A bit harder to use than more powerful and less constrained alternatives like Elastix and FreePBX. And needing a Windows license makes 3CX extra complicated and normally costly too.
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@IT-ADMIN said:
@thecreativeone91 said:
@IT-ADMIN said:
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
You can get failover SIP connections and use two internet connections. We even failover our DIDs.
The cost is still cheaper than PRIs.
how we can use 2 internet connection while we have only one ISP in the country,
do you mean having 2 different internet connection from the same ISP ??Maybe for you, but this is not the case for the majority.
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@scottalanmiller said:
I found 3CX to be unnecessarily complicated. A bit harder to use than more powerful and less constrained alternatives like Elastix and FreePBX. And needing a Windows license makes 3CX extra complicated and normally costly too.
That might be true if you already have a linux admin on staff.....
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@anonymous said:
@scottalanmiller said:
I found 3CX to be unnecessarily complicated. A bit harder to use than more powerful and less constrained alternatives like Elastix and FreePBX. And needing a Windows license makes 3CX extra complicated and normally costly too.
That might be true if you already have a linux admin on staff.....
Why would you need a Linux admin for an appliance? Obviously better to have one, but you don't normally use one as it is an appliance, not an exposed Linux system. You don't talk about needing a Linux admin to operate a NAS, right?
And the reverse is true too. 3CX requires a Windows admin. But unlike Elastix or FreePBX, which are appliances, 3CX is an app so it ALWAYS requires a Windows admin (and people who understand the licensing.)
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@thecreativeone91 said:
@IT-ADMIN said:
@thecreativeone91 said:
@IT-ADMIN said:
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
You can get failover SIP connections and use two internet connections. We even failover our DIDs.
The cost is still cheaper than PRIs.
how we can use 2 internet connection while we have only one ISP in the country,
do you mean having 2 different internet connection from the same ISP ??Maybe for you, but this is not the case for the majority.
yep, you are right
let us do a comparison in terms of cost: which is better having 2 internet connection (to use SIP trunk) or having 4 POTS line (+PSTN gateway) ?? -
@IT-ADMIN said:
let us do a comparison in terms of cost: which is better having 2 internet connection (to use SIP trunk) or having 4 POTS line (+PSTN gateway) ??
Better? The one that meets your business needs best, of course.
But with rare exceptions like the country you are in, most companies of any size already have dual internal connections so for normal businesses, the one means no overhead and all of the reliability built into their IT systems will apply to telephony because it is part of IT too.
