Webroot, Bad Experience again.



  • I placed an order for Webroot online 1 yr for 5pc version for home use. Paid the $59.99 with paypal then, when it should give me the download/serial and etc It just took me to a Webroot page that says HTTP 1.1/200.
    So yeah I paid for it and didn't get it this is after I had nothing but bad experiences when I tried it on the mac. I have yet to have a good experience with webroot. Will be filling a charge back.

    upload-c7c97fee-2f20-4519-8197-85d3b8bddf26



  • And since that didn't work I downloaded the trial and when I enter the trial key it gives me it just error out.

    I can't be the only one that always has such issues when I try Webroot, people talk so highly of it though.

    upload-ad828648-dffc-467e-b348-01d6bfb94238



  • @Nic What is going on with Webroot???



  • And just got this email:
    upload-375aca13-0df9-41d3-a395-2ded0a4d2441

    Yeah not trying that again. Test Kaspersky now.



  • Kaspersky was too bulky of an AV engine. Just went back to Avast Business Free. Hopefully Webroot will refund my money.



  • Have you tried contacting them at that customer service email address? I imagine that they could get things straightened out for you.

    FWIW, I switched to Webroot from Vipre and haven't been disappointed...



  • @thecreativeone91 Your problem isn't with webroot. The problem is your using PayPal.

    If you had used a credit card, you would have had no problems.....



  • @anonymous said:

    @thecreativeone91 Your problem isn't with webroot. The problem is your using PayPal.

    They accept it. That isn't my problem. If they list it as a payment option it is indeed Webroots problem. It was also webroots webpage that failed, not paypal. This is in no way a paypal issue.

    Also their trial key doesn't even work that was sent to me, That doesn't have a thing to do with paypal.



  • @anonymous said:

    @thecreativeone91 Your problem isn't with webroot. The problem is your using PayPal.

    If you had used a credit card, you would have had no problems.....

    How could they tell the difference? Paypal pays people the same no matter what the funding source is.



  • @Danp said:

    Have you tried contacting them at that customer service email address? I imagine that they could get things straightened out for you.

    FWIW, I switched to Webroot from Vipre and haven't been disappointed...

    Don't have the email address but, I submitted a request online and haven't heard anything back.

    At this point because I had nothing but issues when I tried it on a mac before, had this issue with not getting what I paid for and then the trial key wouldn't even work so I could do a trial I'm following the three strikes rule. Webroot is now on my permanent ban list for considering use at home or work.



  • @thecreativeone91 said:

    PayPal is now on my permanent ban from considering for work or home use list.

    FIFY



  • @anonymous said:

    @thecreativeone91 said:

    PayPal is now on my permanent ban from considering for work or home use list.

    FIFY

    Well. That's great for you but Paypal is fine. Never had an issue with it.



  • I have seen this issue time and time again. You pay for something using PayPal, but the store don't see the transaction as cleared, so they don't release the product keys.



  • I just bought Webroot online 1 yr for 5pc version for home use with a credit card, and I have the key instantly.



  • @anonymous said:

    I have seen this issue time and time again. You pay for something using PayPal, but the store don't see the transaction as cleared, so they don't release the product keys.

    Never had that issue before, and that's the companies fault for not setting it up right not PayPals issue.



  • @anonymous said:

    I just bought Webroot online 1 yr for 5pc version for home use with a credit card, and I have the key instantly.

    The key I got for the trial version didn't even work so there no way in hell im trusting a company like Webroot with my CC information, when I'll I've had is bad experiences with them.



  • @thecreativeone91 said:

    Don't have the email address but, I submitted a request online and haven't heard anything back.

    Look at your OP... 😉



  • @Danp said:

    @thecreativeone91 said:

    Don't have the email address but, I submitted a request online and haven't heard anything back.

    Look at your OP... 😉

    Oh lol. haha Thanks!



  • Email sent. I'll be surprised if they actually do anything about it. I did link them to this.



  • Grr.. That email address rejects emails. Seriously Webroot?

    upload-28207ab4-dbce-4ba1-bcd9-8e624c3ce5d3



  • Submitted another ticket online.



  • Great Support Webroot... Not

    Hello,

    Thank you for contacting Webroot.

    We greatly apologize for any inconvenience you have experienced.

    Unfortunately, we do not see your recent purchase in our records.

    We also apologize for any technical issues you are experiencing. Webroot offers free Technical Support. If you would like to resolve the issues you are experiencing, please call 866-612-4227. We are available Monday through Friday, 7 a.m. to 6 p.m. MST.

    Thank you,

    Webroot Support Team



  • Did the purchase actually go through? While I assume you verified this, I still have to ask.



  • They completely avoided the question about the trial key not working either. Pretty Said That the trial key given online and in email of SA9BWTFTCB495D9EEF98 does not work.

    Edit: Non Working trial key purposely included.



  • @Dashrender said:

    Did the purchase actually go through? While I assume you verified this, I still have to ask.

    Yep. It's a charge against my paypal and has been taken out of my bank acct.



  • Not taking sides as to if it is Webroot or Paypal - Might verify with PayPal that the transaction is correct (email address) and posted.

    Computers are infallible,.. it's a human error some where.



  • @g.jacobse said:

    Not taking sides as to if it is Webroot or Paypal - Might verify with PayPal that the transaction is correct (email address) and posted.

    Computers are infallible,.. it's a human error some where.

    No idea what email they are suppose to be using for paypal. It went to [email protected] cause that's how webroot has their site configured. But it's what ever webroot set it up for. That email does reject emails however.



  • @thecreativeone91 said:

    @g.jacobse said:

    Not taking sides as to if it is Webroot or Paypal - Might verify with PayPal that the transaction is correct (email address) and posted.

    Computers are infallible,.. it's a human error some where.

    No idea what email they are suppose to be using for paypal. It went to [email protected] cause that's how webroot has their site configured. But it's what ever webroot set it up for. That email does reject emails however.

    Might start at that point then. Contact PayPal CS and see how payment is sent. If it is being sent via that email address which is bouncing, then that could be the cause. PayPal may not have a device to determine / see that bounce email. So they see it as having gone through when in reality it has not.



  • @g.jacobse said:

    Might start at that point then. Contact PayPal CS and see how payment is sent. If it is being sent via that email address which is bouncing, then that could be the cause. PayPal may not have a device to determine / see that bounce email. So they see it as having gone through when in reality it has not.

    Not my job to solve Webroot's problems which apparently they have a lot of.



  • Sorry about that - let me find the keycode you purchased.


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