Outgoing internal calls are not get recorded in elastix
We have Elastix 2.4 installed. Some of the extensions are configured with call recording options for both incoming and outgoing.
The incoming calls are get recorded for the extensions ,but the outgoing calls from that extension to internal are not get recorded. The calls from that extension to outside world (trunk) are get recorded. Problem with outgoing calls to internal extensions,where other end is not configured with recording option.
Phone A is enabled with call record option (Both incoming and outgoing)
Phone B is not enabled with call recorded option.
When Phone B call Phone A ---> call is recorded (incoming)
When Phone A call Phone B ---> call is not recorded (outgoing)
When Phone A call Outside (iax trunks/pstn) ----> call is recorded (outgoing).
Upgrade to 2.5 is not practical right now.It seems a bug with freePbX. But not sure where to do the bug fixing.
Pull up your General Settings page, and under dialing options make sure to add Ww to both options fields if not already there. This might clear this up for you.
Thanks for the response
Under Dialing Options
Asterisk Dial command options was : tr
Asterisk Outbound Dial command options : none
I changed both to Wr. But no luck.